Voice and Data

Built on a strategic partnership with BT Openreach, Network One combines competitive tariffs for both voice and data with a dedicated in house customer service team. Network One offer a broad range of products and services designed to meet the ever changing needs and challenges of business.

Network One aims to be a single source of contact for all telecommunications requirements including call charging, line rental, non-geographic services and broadband. Customer Service.

Customer Service

As part of Overline’s strategic development plans, we now have direct access to Openreach’s latest WLR3 ordering and scheduling platform. Network One’s highly trained staff are able to control BT’s engineering schedule real time, providing our customers the benefit of a single point of contact and the highest quality of service.

Fault Management

Overline operates a fault ownership policy. All faults are logged and followed through to completion by a single Network Technician with regular updates provided by email or SMS. Using the WLR3 Platform offers us the added advantage of direct fault diagnostics leading to quicker resolutions.

24/7

We understand that all business are different and have to cater to the needs of their customers which is why we do the same by offering an optional 24/7 365 days a year service to give your company peace of mind at all times.

Relocation

During relocation a business must remain in contact with its customers. Overline’s relocation team will make all the arrangements to ensure you are always available. All we need to do is provide us with a new postcode and we will do the rest.

Email Billing

In October 2007 Overline made a pledge to reduce our carbon footprint. One way we hope to do this is by using email billing. Each month all our customers receive a PDF bill which can then be filed electronically. In addition to this we have made it possible for all our customers to log in and view all their bills for the last 12 months online. There is no need to register for this service as we provide it free of charge and as standard to all customers.

Free Calls

Overline like to reward our customers by offering 1 free minute* for every pound spent each month on calls. There are no opt-in or ongoing fees for this service we simply apply a credit to your next monthly bill.

VoIP

Voice over Internet Protocol (VoIP) is the buzzword in the industry. There are many different uses for VoIP or IP Telephony, as we like to call it. Linking sites, home workers, software integration are just some of the possible uses for VoIP.

Up to 8 Meg

We are confident that by switching to high speed broadband from Overline you will receive a faster, more reliable service than you get from your current provider. Switch to Overline broadband today and get 30 days free of charge plus a free router.

If you are new to broadband then connection to Overline broadband couldn’t be easier. Just call the Overline broadband team today to receive free connection, 30 days free use and a free single port router, saving you £134.99.

Migration to Overline couldn't be easier. All you need is a MAC code from your current provider and we will do the rest for you. In just 5 days you could be experiencing the high speeds of Overline broadband. Below is a selection of our most popular packages.

Free offer only apply to MAX premium services.

Line Rentals

Ordering new lines or migrating existing lines to Overline couldn’t be easier. Speak to one of our qualified network managers to see what we can do for you. If you have multiple sites Overline can provide you with one easy to read bill detailing each site by name.

IDA

For home workers this service easily allows access for your employees to make calls directly via the Overline network by simply prefixing their calls with 1656. These calls are then billed directly to your itemised company bill. This service is free of charge to Overline customers.

Non-geographic numbers

At Overline we are not tied to one supplier for the supply on 0800 (freephone), 0845 (call local), 0870/1 (call national) and Premium rate numbers this means we are able to source the best numbers for you the customer.

More and more customers are requiring functionality behind their number, working with our partners we are able to offer you the customer the correct solution for your needs whether it is straight forward termination, call centre functionality or call recording.

0800 - known as freephone numbers, the caller pays nothing for the call, the owner of the number pays for the call.
0845 - No set up fee. Your national customers can contact you on an 0845 number for the cost of a local call.
0870/0871- These are National Rate calls.

Premium Rate Services - we are able to offer all ranges of numbers ranging from 25ppm up to £1.50 per minute. We will if necessary provide you with all the necessary paper work to resolve any ICTSIS issues. Revenue share rates available on request.

To request information on Overline Network One click here.

Important changes to 0870

Ofcom have recently announced measures to improve price transparency and strengthen consumer protection for calls to 0870 numbers.

As of February 2008, 0870 numbers will no longer be able to offer a revenue share back to the owner of the 0870. Customers who call the 0870 number will be charged at the standard national rate of 01 and 02 numbers.

In addition to this owners of 0870 numbers will be charged 3p per min for incoming calls to that number, much like a 0800 number. There are no plans to introduce a new revenue share number although a new nationwide 03 number is planned as a replacement for 0870 but it will be charged at standard 01, 02 rates and will not provide any kick back to owners.