Telephone Network
We take the responsibility of carrying your calls and providing your lines very seriously. Our staff are trained to deal with queries relating to both lines, calls and telephone systems ensuring you will never be passed from one department to another.
Following a substantial investment in new technology, we now have integrated access between our systems and BT’s using the WLR3 platform. By being able to access and amend BT Openreach’s scheduling tool we can offer a faster response time to our customers.
In addition to excellent service we could also save you money. Our rates are on average 40% cheaper than BT’s standard rates.
To find out more about business telephone services from Overline follow the links above.
To login please enter your account number and password. If you are unsure about your password please call accounts on 01903 855000 and select option 4.
Services
Voice and Data
Voice and Data
Built on a strategic partnership with BT Openreach, Network One combines competitive tariffs for both voice and data with a dedicated in house customer service team. Network One offer a broad range of products and services designed to meet the ever changing needs and challenges of business.
Network One aims to be a single source of contact for all telecommunications requirements including call charging, line rental, non-geographic services and broadband. Customer Service.
Customer Service
Customer Service
As part of Overline’s strategic development plans, we now have direct access to Openreach’s latest WLR3 ordering and scheduling platform. Network One’s highly trained staff are able to control BT’s engineering schedule real time, providing our customers the benefit of a single point of contact and the highest quality of service.
Fault Management
Fault Management
Overline operates a fault ownership policy. All faults are logged and followed through to completion by a single Network Technician with regular updates provided by email or SMS. Using the WLR3 Platform offers us the added advantage of direct fault diagnostics leading to quicker resolutions.
24/7
24/7
We understand that all business are different and have to cater to the needs of their customers which is why we do the same by offering an optional 24/7 365 days a year service to give your company peace of mind at all times.
Relocation
Relocation
During relocation a business must remain in contact with its customers. Overline’s relocation team will make all the arrangements to ensure you are always available. All we need to do is provide us with a new postcode and we will do the rest.
Email Billing
Email Billing
In October 2007 Overline made a pledge to reduce our carbon footprint. One way we hope to do this is by using email billing. Each month all our customers receive a PDF bill which can then be filed electronically. In addition to this we have made it possible for all our customers to log in and view all their bills for the last 12 months online. There is no need to register for this service as we provide it free of charge and as standard to all customers.
Products
Overline Inbound
WHAT IS OVERLINE INBOUND?
Overline Inbound is the new redirection service from Overline. Inbound allows you to keep your existing number when you move premises, even if you move out of the area.
VOIP
VoIP
Voice over Internet Protocol (VoIP) is the buzzword in the industry. There are many different uses for VoIP or IP Telephony, as we like to call it. Linking sites, home workers, software integration are just some of the possible uses for VoIP.
Broadband
Up to 16 MB Broadband
At Overline we offer fast and cost effective business grade broadband.
To find out more, click here to go to our dedicated broadband page.
Line Rental
Line Rentals
Ordering new lines or migrating existing lines to Overline couldn’t be easier. Speak to one of our qualified network managers to see what we can do for you. If you have multiple sites Overline can provide you with one easy to read bill detailing each site by name.
IDA
IDA
For home workers this service easily allows access for your employees to make calls directly via the Overline network by simply prefixing their calls with 1656. These calls are then billed directly to your itemised company bill. This service is free of charge to Overline customers.
Non-Geographic
Non-geographic numbers
* IMPORTANT * 0870 is changing. To find out more click here.
What are non-geographic numbers?
A non-geographic number is a number that is not tied to a specific geographic region of the UK. For example an 01903 number like ours is linked only to the Worthing in West Sussex and it surrounding areas.
0207 is the code for Greater London and a business in Southampton for instance would not be assigned an 0207 number on the public telephone network. (This can be achieved using SIP, see more details about SIP services.)
Non-geographic numbers such as 0845 numbers are not linked to any area and can be attached to any geographic or mobile number in the UK. Non-geographic numbers metaphorically sit on top of fixed line and mobile numbers and can be easily moved to another location in the UK instantly.
Using our inbound service, you can control where your calls are sent and measure how effective marketing campaign are. To find out more click here.
Ofcom (the telecoms regulatory body), has been trying to standardise non-geographic numbering in the UK for the past few years. The new 03 number range is now available and 0870 numbers will no longer be able to provide a kick-back to the owner of the number.
We offer our customers a wide range of non geographic numbers, suitable for a variety of business purposes. We want to ensure that you have all the information you need to decide which numbers are right for your business.
The list below explains the advantages of each number to help you decide which numbers to choose.
0800 and 0808 - These are free for your customers to call, removing the cost barrier and giving you the edge over your competitors. You pay for each call you receive on a pence per minute (ppm) basis.
03 - This is a new number range. 03 numbers cost the same to your customers as national rate calls to geographic numbers (starting 01 or 02). They offer the same functionality as a geographic number but without a geographic tie.
There is a small pence per minute charge to you for each call you receive.
0844 and 0845 - These numbers are charged to your customers at up to 5ppm providing a low cost call option. You can, on certain numbers, receive a revenue share on a pence per minute basis of the incoming calls but the rate will depend on the type of number you choose.
0870 - These are currently charged at up to 10ppm but will be charged to your customers as national rate calls to geographic numbers from August 2009. These numbers will then no longer offer revenue share and owners will be charged on a pence per minute basis for calls received.
0871 - This is an alternative number range charged at up to 10ppm. You can earn revenue from every call made to these numbers. Owners are required to register company details with PayPhonePlus, formerly ICSTIS. Visit ww.payphoneplus.org.uk for further details on how to register.
090 - This is a premium rate range for use other than adult material. Owners receive revenue from every call but there are strict rules about the type of services that can use them.
098 - Numbers starting 098 will be reserved for premium rate adult material.
For more information about non geographic numbers, call customer services on 01903 855000.