The Quadrant, 60 Marlborough Road, Lancing, BN15 8UW
01903 855000
01903 855010

Overline Assist App

Overline Assist

Overline are pleased to introduce our own mobile app. New for 2017 and completely free for all Overline customers, the app raises the bar in service levels for telecoms providers. Need to check your landline network bills or speak to our support team? The Overline app’s easy to use interface means you can have all this and more on your mobile device! The app is available on iOS and Android devices via the App Store and Google Play. Connection just got even simpler.

We have always prided ourselves on the level of service we are able to provide our customers. This is why we have invested in this free application service which none of our competitors are currently looking at.

  • Instant support assistance
  • Online billing, wherever you are
  • Multimedia Support

Live Chat Support

In just a few clicks you can be chatting live with one of our experienced sales staff, wherever you are. Giving them the ability to talk you through any assistance you require.

E-Billing

Access your network telephone bills whilst on the go. Through the app you can view all of your available call cost breakdowns and download PDF versions to send or view later.

How to Videos

Overline providing training with all of our system installations but we are conscious that becoming an expert with your new system can take time and when new staff come on board there is a lot to take in. Having training videos on your phone gives your staff the ability to self reference and makes the common phrase “How do I …” obselete.

Direct Support Access

As well as live chat support we have a direct access single messaging system. Allowing our customers to enquire through the app. On top of this the app allows users to take pictures or video directly from your phone where this will help us understand your issue.

Feedback

Your opinion matters, but we understand our customers are busy. The app allows you to provide us with feedback when you have the time, wherever you are.

Exclusive Promotions

We appreciate our customers for choosing us, so we want to give you something back where we can. This is why we have promotions exclusive to app users so you can be the first to hear about our limited promotions.