FAQ

Systems and Phones
Mobile Phones

Systems and Phones

Panasonic

Red alarm light lit on the phone system.

This light can be triggered by a number of different factors and generally there is nothing to worry about. Log a fault using our online fault logger and an engineer will be able to clear the light for you.

Message light lit on phone but no voicemail.

The most likely reason for this is that a call back has been set on your phone. To clear the light you can press the message button, which will call the extension that requested the call back, and as soon as that extension is answered the light will clear.

FWD light is flashing.

This is because you have a forward set up on your phone. This maybe a permanent forward to voicemail or one you have set for a trip out of the office or similar short term forward. If it is a permanent forward then we will happily switch the light off for you if you complete a online fault log. If you want to cancel the forward please dial *7100 on a TDA system, Off hook 710# on analogue systems.

Call divert

Select appropriate user guide for your Panasonic phone system.

System speed dials

Select appropriate user guide for your Panasonic phone system.

Call Barring

Call barring can be set up on any Panasonic phone system. Let us know the numbers or prefixes you want barred and we will do the necessary programming for you. If you are a maintenance customer then this programming is free

Mobile Phones

If I change network providers, can I keep my number?

You can.  All you need to do is contact your current network provider and request to have your PAC code.  Once you have this, your numbers can be transferred seamlessly to your new contract.

How do I choose what handset is right for my business?

With hundreds of different phones on the market, it can be hard to know which one is right for your business.  Overline will help guide you through the process by sharing our knowledge with you based on your needs.  You tell us what you want and we will show what options are available. 

How are we billed?

Although Overline manages your business mobile account, you will still receive your monthly bill directly from the network.

Does Overline offer mobile phone insurance?

Yes we do.  We offer bespoke insurance tariffs from leading business mobile phone insurers FONESURE.  Ask your account manager for more details.

I am still in contract; can I change networks or tariffs?

Overline can assist you with finding out your contract end dates and coming up with the best solution for your business.  If it makes sense for you to change networks, we may be able to assist you with the transfer.

Can Overline assist with any mobile phone network?

Overline deals with all the major networks: O2, Vodafone, Orange, 3 and T-Mobile.

What do I need to do to get tariff review on my current account?

All you need to do is send over a current mobile phone bill so one of our experts can review how you use your mobile phones and make sure that your current tariff is the right solution for your business.  Let us do all the work.
 
You can fax it to the attn: of Mobile Phones at 01903855010 or e-mail it to mobiles@overline.com.  One of our consultants will get back to you shortly.