INDeX Information

What does end of support mean?
In May 2006 INDeX went ‘end of sale’ meaning INDeX was no longer sold by Avaya. At that time it was stated that it would be supported for a minimum of 3 years, this means spare parts, license swaps, technical support etc. After May 2009, Avaya will no longer be able to offer replacement parts, technical support or service on INDeX equipment.
Can I still get spare parts for my INDeX system after this date?
In the event of a breakdown of any parts, your existing reseller will not be able to source spares directly from Avaya. It may be possible to source them other locations,but please bear in mind they are likely to be refurbished or used and unlikely that any warranty will be offered. Parts will become harder to source, consequently priced at a premium.
How will end of support affect my business?
A critical part like CPU’s will be increasingly hard to come by, meaning downtime could be indeterminate. More importantly, licenses to run applications will no longer be accessible, so even with a new CPU Avaya will be unable to issue application licenses as it would have done prior to May 2009. Your system may be up and running, but essential applications like Voice Mail will not function. There will be no way to get these licenses after this date.
What can I do to ensure I get uninterrupted service?
Talk to your Avaya Authorised Reseller. They will be fully trained to advise, sell, service and support the range of Avaya communications systems. Avaya IP Office is Avaya’s flagship product for small and medium sized business and will serve your communications needs for many years to come.
Is Avaya IP Office expensive?
Avaya is running a time limited migration program to get you into a new Avaya IP Office system, offering up to 20% off the entire IP Office system. Call Overline today to find out more on 01903 855020.
Tell me more about IP Office.
IP Office is Avaya’s flagship PBX communications system, supporting digital, analog and IP technologies. Since its release, over 130,000 systems have been installed worldwide. IP Office supports all the telecommunications you would expect plus advanced applications and features such as Mobility, audio
conferencing and remote worker solutions for Small Business that offer a fast Return on Investment. Combined with the migration promotion, owning a brand new state of the art communications is affordable.
Is IP Office different to INDeX?
IP Office has a wealth of new and valuable solutions to make your business excel and your employees to become more productive and efficient. Whilst the majority of the commonly used features are very similar,  including the handset display functions such as Visual Voice, there will be some differences in the way
some of the features and user interfaces will work. All of the applications have context help files and even training programs to help guide you in its use.
If I replace my INDeX system with an IP Office using the promotional
pricing, can I keep my old INDeX System?
No. In order to take advantage of the promotion, your current INDeX must be destroyed.