Free on Avaya IP Office 500 Professional Edition. Voicemail Lite is the IP Office basic Voicemail application and handles up to 4 simultaneous calls. When voicemail is switched on, the system will automatically answer the call when users are not available and play a personal greeting and record a message.

Once a message has been left, the user will see a message-waiting lamp lit on their telephone and can press a retrieval button to collect their messages. When voicemail messages are left they are stamped with the time and date and the caller's number is recorded.

Voicemail messages can be collected while out of the office by calling into the Voicemail Lite server. If the number the user is dialling from is recognized (home number or Mobile/Cell Phone for example), they can listen to their voicemail straight away. If the source number is not recognised, users will be prompted for their mailbox number and a PIN code for their mailbox, before they can listen to their voicemail. Users are able to set and amend their own PIN codes.

Where a voicemail needs to be copied to other users, Voicemail Lite provides multiple options:

• Voicemails can be simply forwarded to another mailbox, or group of mailboxes
• Recipients can add their comment to the voicemail before forwarding to another mailbox or mailboxes.
• Voicemails can be forwarded as email WAV attachments.

Originally designed as an entry-level voicemail system, Avaya Embedded voicemail has progressed to offer advanced features you would normally expect only from a large expensive system such as Auto Attendant, Queue announcements, multiple voicemail destinations (like a personal attendant) and rewind, fast forward and skip functions.

Avaya Embedded Voicemail has 4 ports as standard allowing 4 consecutive calls to the voicemail service with a maximum of 15 hours storage, which should be enough for most small to medium sized businesses.

Avaya Embedded Voicemail Features

• 4 Ports as standard
• 15 hours storage time
• Automated Attendant
• Personal Attendant (Up to 4 options)
• Queue announcements
• Rewind, Fast Forward and Skip
• Fax detection and routing
• No PC Required

At the heart of Voicemail Pro is the ability to construct call flows from a series of different building blocks. These building blocks allow automation over tasks like answer a call, listen for tone-dialled digits, make a call etc.

Voicemail Pro call flows allow far more than just guiding a user to the group or extension they require. Call flows allow Voicemail Pro to dial back users as soon as a voicemail message is left for them, it provides remote access to phone forwarding settings should a user wish to change their Forwarding or Follow Me number from an external telephone.

Voicemail Pro provides message handling for individuals or groups, audio information to callers so assisting the operator during periods of heavy call activity and links to business applications through services such as Text-to-Speech. Voicemail Pro provides a full telephony applications environment where call flows can be set up and interact in real time with business workflow – callers can interact via menus and data entry and Voicemail Pro applications can speak back results. For example, users can listen to their email messages through the telephone.

A single PC based Voicemail Pro server can provide voicemail services to multiple IP Office systems in a Small Community Network over the LAN, WAN or a Frame Relay network. This is referred to as 'Centralized Voicemail' and can reduce costs, while facilitating communication between IP Office sites. Other uses for Voicemail Pro include:

• Whisper Announce that prompts callers for information (usually their name) which is recorded and passed on to the user's extension on answer, allowing them to choose to accept the call or not. This is particularly useful on "CLI/ANI withheld" numbers - usually calls from telesales companies where somebody is trying to sell you something. Voicemail Pro will not intrude onto busy extensions.
• Assisted Transfer allows transfer of a call to a destination, but allows the call to return to Voicemail Pro automatically for other options should the called party be engaged, or not answer within a pre-determined time.
• Conditional routing of calls. Conditions are constructed from a set of basic elements. These elements can be combined within a single condition to create complex rules. For example, the Week Planner can be used to define the company's standard working hours, and then combined with the calendar to define exception days such as public holidays / vacation.
• Call modules. Modules allow you to create sequences of actions that you want to share between a number of different call routing scenarios – like a “macro” in PC applications. These modules can be used to create a library of vertical voicemail applications or just easy dissemination to other IP Office voicemail sites, thanks to its import and export functionality.
• Activation of the external relays on the IP Office system. For example, remotely checking the status of the office heating and then turning it on from your Mobile/Cell Phone on your drive in to work.
• Finally, a Speaking Clock, that takes its time from the Voicemail server, is built into Voicemail Pro to minimize call charges.

Key features of Voicemail Pro include:

• Voicemail Pro client, a graphical user interface for programming and configuring applications both locally and remotely.
• IVR for individual business requirements.
• Personal Numbering.
• Broadcast group messages.
• Audiotex and Auto-Attendant services (including dial by name).
• Sophisticated Queue Announcement facilities.
• Conditions (e.g. test if 'out of hours').
• Automatic and On Demand Call Recording with an option for ContactStore Search and replay of saved messages
• Voice Forms/Questionnaire Mailboxes (Campaign Manager).
• Personal distribution lists.
• Access to Database information for building Interactive Voice Response (IVR) systems.
• Tag information retrieved from a database to a call and delivers it with the call to an agent.
• Visual Basic (VB) Script support to allow the configuration of the Voice system through VB Scripts rather than Voicemail Pro call flows.
• Extended Personal Greetings to customize the information presented to a caller based upon the availability of a user.
• Text To Speech facilities to allow emails to be read out over the telephone and/or for database information to be read to a caller in 14 languages.
• Housekeeping facilities for the management of messages.
• Automatic detection and routing of Fax calls within Auto Attendants and within a subscriber's voicemail box.
• Forwarding of voicemail messages to Email systems via SMTP.
• Support for a range of the INTUITY telephone user interface features in INTUITY emulation mode.
• Recording of system prompts through the telephone handset or using multimedia facilities on a PC.
• Speaking Clock.
• 22 supported prompt languages: Chinese (Mandarin), Danish, Dutch, English (UK), English (US), Finnish, French (France), French (Canadian), German, Greek, Hungarian, Japanese, Italian, Korean, Norwegian, Polish, Portuguese (European), Portuguese (Brazilian), Russian, Spanish (Castilian), Spanish (Latin American), Swedish
• Support for TTY hearing impaired text phone
• Centralized voicemail within a multi-site IP Office environment.
• Networked Messaging with other Avaya voicemail systems.
• Capacity of up to 30 ports (depending on IP Office Control Unit).
• Voicemail channels between Voicemail Pro and the IP Office can be reserved for business critical functions or left unreserved for any function.
• Access and control of voicemail via the digital or IP terminal display (Visual Voice).
• Improved voice recording, including recording of calls made over IP endpoints (including those using Direct Media); automatic call recording triggered by Incoming Call Routes; pausing recording when call is parked or placed on hold.
• User start points in Voicemail Pro now include Queued and Still Queued options.

The Panasonic KXTVM50E Voicemail system has many additional features not found on models by other manufacturers. Here at Overline Network Consultants we believe in helping our clients find the right voicemail solution for their business requirements.

From our offices in West Sussex we can supply Panasonic Voicemail solutions throughout Southern England and have helped clients in Sussex, Surrey, Hampshire, Essex, Kent and London implement the right voicemail system for their business.

The Panasonic KXTVM50E can handle up to 64 individual mailboxes with a total recording time of up to 8 hours and a maximum of 6 ports, making it one of the best selling voicemail systems in the UK.

Panasonic KX-TVM 50

If you are interested in this voicemail system or in any other voicemail solution please contact us and chat with one of our professional consultants.

Integrated Voice Processing System - up to 8 hrs Recording Time and 64 Mailboxes

E-Mail Integration

Receive voice mail messages on your phone system with notification of caller, time and date of call, length of message and how many old and new messages are in your mailbox. E-mail messages can be automatically deleted from the voicemail, or a copy retained on the voice processing system. Your telephone message can also be attached as a WAV file, to the e-mail message, and the sending of e-mails can be schedules to suit your working day.

LCD Prompts

Control voice mail using a simple LCD menu (only available with KX-T7636/7633) without listening to the voicemail for options. Messages can be selected, played and deleted using the visual prompts and the caller's information displayed on screen.

Custom Menus for Each Extension

With the KXTVM, individual extensions can set up their own custom menu options for callers to follow. Callers can leave a message or have their call forwarded to another extension or even an outside line, for example another office or even a cellular telephone. Each extension user can set up the options they want to offer their callers.

External Message Delivery

Extension owners can have their messages recorded into voicemail and then have the KXTVM system call their cellular telephone to have the messages delivered wherever they are.

Multilingual Service

The system can support up to three different languages. English is standard, the user can then record the other two languages. Callers may choose the language of their preference when they call in; or languages can be assigned on a port by port or telephone basis.

Enhanced Integration with the Panasonic KX-TDA Digital Hybrid Telephone System Range

When integrating the KX-TVM50E Voice Processing System to the range of KX-TDA digital hybrid telephone systems there are a number of enhanced facilities available. These combined with the standard system features help improve call and message handling

• Two-Way Recording
• Live Call Screening
• Caller ID Intelligence
• Remote Access

Flexibility

As well as integrating with the Panasonic digital range of business telephone systems, the Voice Processing Systems may be connected to a wide range of other telephone systems.

Applications

The Panasonic Voice Processing Systems can improve the efficiency of your business, whether it be sales, customer service, marketing, or human resources.

Integrated Voice Processing System - up to 128 hrs Recording Time and 1024 Mailboxes

E-Mail Integration

Receive voice mail messages on your phone system with notification of caller, time and date of call, length of message and how many old and new messages are in your mailbox. E-mail messages can be automatically deleted from the voicemail, or a copy retained on the voice processing system. Your telephone message can also be attached as a WAV file, to the e-mail message, and the sending of e-mails can be schedules to suit your working day.

LCD Prompts

Control voice mail using a simple LCD menu (only available with KX-T7636/7633) without listening to the voicemail for options. Messages can be selected, played and deleted using the visual prompts and the caller's information displayed on screen.

Custom Menus for Each Extension

With the KXTVM, individual extensions can set up their own custom menu options for callers to follow. Callers can leave a message or have their call forwarded to another extension or even an outside line, for example another office or even a cellular telephone. Each extension user can set up the options they want to offer their callers.

External Message Delivery

Extension owners can have their messages recorded into voicemail and then have the KXTVM system call their cellular telephone to have the messages delivered wherever they are.

Multilingual Service

The system can support up to three different languages. English is standard, the user can then record the other two languages. Callers may choose the language of their preference when they call in; or languages can be assigned on a port by port or telephone basis.

Enhanced Integration with the Panasonic KX-TDA Digital Hybrid Telephone System Range

When integrating the KX-TVM200E Voice Processing System to the range of KX-TDA digital hybrid telephone systems there are a number of enhanced facilities available. These combined with the standard system features help improve call and message handling.

• Two-Way Recording
• Live Call Screening
• Caller ID Intelligence
• Remote Access

Flexibility

As well as integrating with the Panasonic digital range of business telephone systems, the Voice Processing Systems may be connected to a wide range of other telephone systems.

Applications

The Panasonic Voice Processing Systems can improve the efficiency of your business, whether it be sales, customer service, marketing, or human resources.