Call Logging & Recording

As the saying goes ‘You can’t manage what you can’t measure’. This is as true in telecoms as any other area of your business.

The ability to analyse incoming and outgoing calls though the use of customisable reports will provide your company with invaluable information. When sales in a certain area fall, your call reports will show you how many calls from this area you have had and you can amend your marketing accordingly. Following a marketing campaign in a specific area it would be great to be able to measure sales against response. All this is only possible through effective monitoring and measurement of call traffic.

Call logging can also be used internally to check on the number of calls an individual is making and where they are making those calls. For hotels and guest houses as well as companies who have more than one company operating from the phone system, call logging can produce individual bills, saving time and money.

Call recording can also be a critical component within your organisation. It is a powerful, useful, and an integral tool for many businesses when it comes to improving customer service, providing proof of calls, and meeting legal requirements.

Increased liability in today’s business world means that it is important to keep meticulous records and to make sure that employees are held accountable. Call recording can also be a way to effectively train and supervise new employees and generate sales leads.

Overline recommend Oak AI Office and with prices starting from £1200, you can’t afford not to have the information that AI Office will offer you.