CTI

Computer telephony integration, or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.

The CTI-based solutions of today are powerful but relatively complex integrated custom applications. We provide the latest that Avaya have to offer, and our solutions help increase productivity, efficiency and ensure that you can get the most out of your telephone system and employees alike.