Care Levels

Standard Care 

Monday to Friday (Excluding Bank Holidays) 9am till 5:30pm

You will receive a response to your fault by 5pm on the next working day at no extra cost.

Prompt Care 

Monday to Sunday (Including Bank Holidays) 7am till 9pm

If the fault is reported BEFORE 1pm then the fault can be fixed same day.  If the fault is reported AFTER 1pm the fault can be fixed by 1pm the next day. This service costs £5.00 per line/channel per month.

Total Care 

Monday to Sunday (Including Bank Holidays) 24/7 – 365 days a year – 6 Hour Repair (from the time that BT Openreach has confirmed acceptance of the fault)

Can be fixed within 6 hours any time of day, any day of the year. This service costs £10.00 per line/channel per month*
*£7.00 for ISDN30.

*Subject to Terms & Conditions