Overline Inbound

Inbound is a telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and managing tools to empower any business with the perfect customer service.

Features:

Capture more inbound business leads
Maximise your phone cover at peak times
See where your calls are coming from and match to marketing activities
Have in built disaster recovery call plans ready for any eventuality
Reduce your insurance premiums with business continuity telephony
Relocate without having to change your number
Save money by centralising all your inbound call handling to one location
Rationalise sites without losing your local image

Overline Inbound Contact Point

Contact Point is suitable for small businesses and sole traders looking to set up call routing according to staff availability and opening hours.

Larger organisations should consider Inbound Contact Path or Contact Pro for additional functionality.

Overline Inbound Contact Path

Contact Path is suitable for businesses with multiple sites and departments looking to route calls dependent upon the caller and their location. For example, you may wish to route a call to the caller’s nearest office or most relevant account manager.

Inbound Contact Path is an intermediate call routing and management solution and businesses looking for additional functionality should consider Inbound Contact Pro.

Overline Inbound Contact Pro

Contact pro is the most fully featured Inbound package and is suitable for large organisations who require complex call centre functionality with a high volume of incoming enquiries.

Inbound Contact Pro is a high end call management system for enterprise and smaller organisations may want to consider Inbound Contact Path or Contact Point.