Do you have a great eye for detail and strong problem-solving skills? Want to significantly increase your skill set, learn how to support telecommunications systems and gain experience within a well-established business?
We are seeking a confident and assertive individual to join our unified communications company. You must have a high level of personal organisation with disciplined work habits – ability to handle multiple work streams concurrently.
Key Responsibilities
- Proactively assess the needs of the client and resolve issues efficiently and accurately achieving first contact resolution where possible
- Ability to research solutions to faults/issues, implement and test with the client
Providing support and fault resolution for B2B PSTN, ISDN, SIP, Mobiles, Horizon, Cloud, ADSL, FTTC and Leased Lines, utilising all supplier customer service plans - Responsible for managing own workload and effectively communicating with team members to ensure that tickets can be progressed quickly and accurately
- Configuration and support for Draytek & Cisco routers,
- Providing Telephone/Remote and on-site support for client devices and related software, network servers, and storage
- Providing Support for Windows 7/8/10, Server 2008//2012/2016, SBS 2008 and SBS 2011, Mac OS, Android and IOS
- Providing support for clients Network Infrastructure, Cisco Managed Switches, Wireless Access Points, VOIP Telephony Systems, Servers, and Network Attached Storage
- Diagnosing and resolving issues with Remote Desktop Servers, Folder Redirection and Remote Applications
- Completing new Windows desktop and laptop builds and configuration to requirements, Configuration and testing of Routers, Wireless Access Points, Switches and VOIP Telephones prior to onsite installation
- Creating, amending, and administering Active Directory/MS Exchange and Office 365 accounts for clients
- Pre & Post-Sales Support, including advise & guidance
Pre-Staging Equipment
Updating self-help documents for internal and external resource - Utilising our CRM system ‘Autotask’ to ensure all client/supplier interaction is logged and tracked, ensuring notes are clear, detailed, and accurate
- High level of customer service with exceptional telephone manner
- Other duties as determined by Management Team and business needs
- Ensure the department and company policies and SLA’s are being followed
- Assist with Special Projects
Skills and experience required
- Telephony experience (desirable but not essential as training will be provided)
- I.T qualification will be beneficial to your application
- Minimum of one years I.T experience is essential
- IT skills including experience with
- Microsoft Excel, Word and Outlook.
- Knowledge of Microsoft Office 365
- Knowledge of Autotask (desirable)
- To be strong & assertive
Ability to work in a fast-paced environment - Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines
- A flexible and positive approach toward problem solving.
- Ability to communicate clearly at all levels.
- Natural flair for delivering high levels of Customer Service
- Ability to work in a team environment.
Keen to learn new technologies.
The Benefits
Wellness Healthshield Cover (*Subject to successful completion of probation period)
Holiday: 25 Days holiday + 8 bank holiday days + 3-4 days to cover closure between Christmas/New Year.
Loyalty Days: 1 day after first full year, 2 days after 2nd full year, 2 days after 5th full year
Pension: 3% Employer contribution
Training: Training plans through our partner academy tailored to your role
Other: Recruitment Bounty, subsidised parking within Worthing Town Centre
Hours/Shifts
Week 1 Monday to Friday 8am to 5pm with 1-hour unpaid lunch break per day.
Week 2 Monday to Friday 9am to 6pm with 1-hour unpaid lunch break per day.
40 Hours per week
Salary
£24,000 – £28,000 Depending on experience
Location
Based in our Worthing office
Confident, dynamic, enthusiastic, ambitious quick thinker with a high drive to succeed in a fast-paced growing Unified Communications company operating since 1994. We offer full training and excellent earning potential with great company benefits.
Key Responsibilities for this Role
- Planning and calling new prospects and developing new opportunities
- Scheduling and attending meetings with decision-makers
- Responding to incoming email and phone inquiries, ensuring customers receive quotes and orders are processed
- Maintaining clear customer records on company CRM (Autotask) as well as providing accurate information to customers and colleagues
- Listening to customer requirements, creating detailed proposal documents, and presenting appropriately to make ‘the sale’
- Meeting or exceeding personal sales targets and driving both business growth and reputation
- Working closely with various departments within the company to ensure the smooth delivery of projects and installations
- Reporting directly to the Sales Director/Manager
- Full product training, the Company will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes
- Deliver presentations online and face-to-face
Experience
- Prior experience in B2B sales or account management would be advantageous, however if you have the ambition and drive to succeed then you would be a good fit for this role
- In this challenging and demanding role, the Company offers full training and excellent earning potential with great company benefits
Required
- A high degree of self-motivation, ambition, and energy
- Exceed sales targets and goals
- Excellent communication skills
- A positive, confident and determined approach
- Ability to build strong client relationships
- Skills to work both independently and as part of a team
- Resilience and the ability to cope with rejection
- Capability to flourish in a competitive environment
- Good level of numeracy
- Excellent presentation skills
- Microsoft 365 competency
- Full UK Driving License (manual)
- Right to work in the UK (Overline is not on the UK Tier 2 Visa Sponsorship list)
Beneficial
- Competent on Microsoft Office
- Knowledge of CRM (Autotask)
- Knowledge of Unified Communications
The Benefits
Salary Range: £23,000 – £25,000 per annum Basic + Commission
Hours: Monday to Friday 09:00 – 17:30
Wellness: Healthshield Cover
Holiday: 25 days holiday + 8 bank holiday days + 3-4 days to cover closure between Christmas/New Year
Loyalty Days: 1 day after a first full year, 2 days after 2nd full year, 2 days after 5th full year
Pension: 3% Employer contribution
Training: Training plans through our partner academy tailored to your role
Other: Netflix subscription, mobile phone, laptop, subsidised parking
