Overline Network Consultants Limited is committed to providing all our customers with quality and personable service. Unfortunately, this can go wrong from time to time, so this is a guide for what to do when you feel that you have a cause for complaint.

We will use our best endeavours to deal with all complaints fully and fairly, and in a reasonable time scale. Typically, if a complaint is not resolved to your satisfaction immediately over the phone, we will usually reply within 4 weeks of the date the complaint was raised. Depending on the complexity of the complaint, we may require up to 8 weeks to fully investigate and understand the issues raised. If it looks like we need this extra time, then we will write to you to let you know.

If you are unhappy with our proposed resolution, let us know and we will explain your rights to escalate the complaint to the Ombudsman Services for Telecoms. They are an Alternative Dispute Resolution (ADR) organisation who can look at your complaint at and our response in a neutral and impartial manner. They may direct Overline to improve our resolution, or they may feel that Overline has responded appropriately and advise you to accept what Overline has proposed. There is no cost to you for using the Ombudsman.

Please get in touch with us If you need this Complaint Handling Process in a more accessible format.
Our Contact Details You can write to us at either support@overline.com or compliance@overline.com or via post at the following address;

Overline Network Consultants Ltd 41 Chatsworth Road, Worthing, West Sussex. BN11 1LY.

Feel free to call us on 0330 118 5000 to speak with our Customer Support team if you prefer.

Alternatively, you can visit our web site at: www.overline.com and use the Contact Us form provided.

Please be assured we will recognise and accept complaints raised by any other means or channel. Our Complaints Process Your complaint will follow the following process. In some instances, your complaint will begin at an escalated stage. We will let you know if this happens.

First Contact A customer services representative or your account manager will receive your complaint and investigate the issues at hand. They will attempt to resolve your issue directly with you as soon as possible, typically over the phone or via email. Most complaints raised verbally will be dealt with at this stage.

First Escalation If you are unsatisfied with the initial response, or if our first responder believes that the issue complex and requires more specialised investigation, your complaint will be passed up to the appropriate team or department lead, who will investigate further. They will establish whether there is anything additional that can be done regarding your complaint to resolve any outstanding issues.

Second Escalation Where you remain dissatisfied, or where the team or department lead feels it is appropriate, your complaint may be escalated to the complaints team, who will examine the points of complaint that you have raised as well as how the complaint has been handled so far. You will be advised of timeframes for a final response at this stage.
The complaints team will work with you to put things right to your satisfaction, but in any case, if after 8 weeks there is no agreed resolution then you will be advised of your rights to escalate to the Ombudsman.

In some instances, the complaints team may feel that there is nothing further to investigate or to add following the First Escalation outcome, so you may be advised of your rights to refer to the Ombudsman ahead of the 8-week timeframe.
If, at any stage, we have informed you of the outcome of our investigation and 28 days have passed and you have not advised us that you are unhappy with the outcome, then we will consider the complaint to be resolved. We will let you know about this timeframe when we provide you with our final response letter.

Ombudsman Services You have the right to refer your complaint to the Ombudsman if 8 weeks have passed since you raised the complaint.
Please be advised that the Ombudsman route is only available for Small Business Customers (SBCs). These are companies which have less than 10 employees, volunteers, and contractors. We may ask the Ombudsman to reject your complaint if we feel that it is frivolous or vexatious.

For more information. check https://www.ombudsman-services.org/sectors/communications

Their contact details are below:
Ombudsman Services: Communications PO Box 730 Warrington WA4 6WU
0330 440 1614 or 01925 430049 Monday to Friday 9am – 5pm
https://www.ombudsman-services.org/complain-now

Why is there a need for a Fair Usage Policy?

Overline is committed to providing their customers with a very high quality and low contention service at a price that reflects true value for money.

We don’t add any additional contention to the service over that experienced on the access network; we prioritise business critical applications; we will provide the bandwidth that the customer’s line can support at all times. We carefully manage our capacity and will ensure that, in line with the number of customers on the network and a usage profile that fits business customers, enough capacity is provided.

To ensure we can provide a high quality and low contention service at a competitive price, a FAIR USAGE POLICY applies to the use of the service.

How will this policy affect you?

The majority of customers that will be affected by this policy are those using file sharing software such as peer-to-peer, who regularly stream media (music, TV or videos) or those who regularly download very large media files (like movies). Peer-to-Peer software can be left running throughout the day and can consume inordinate amounts of bandwidth – this is unreasonable use of the internet and is, in many cases, illegal.

Customers using their broadband service for sending e-mails, browsing web-pages and other typical business applications will not be affected.

What is the policy?

We offer a selection of charging models.

1) 50GB Fair Use – customers must not transfer more than 50GB of data in any given month

2) 100GB Fair Use – customers must not transfer more than 100GB of data in any given month

3) 150GB Fair Use – customers must not transfer more than 150GB of data in any given month

4) 200GB Fair Use – customers must not transfer more than 200GB of data in any given month

5) Unlimited – for these services, there is no fair use policy. Users can transfer as much data as they wish, but usage must be in accordance with our Acceptable Usage Policy Customers who exceed Usage above allowance of their package will be changed at £2.25 per GB.

1. CONTRACT DEFINITION 1.1 ‘Application Form’ means the application order form relating to the provision of the Services in the form provided by ONC from time to time incorporating these terms and conditions. 1.2 ‘Associated Company’ means an employee or subcontractor of ONC. 1.3 ‘Authorised Person’ means an employee or subcontractor of ONC. 1.4 ‘Network One Commitment Plan’ means the account opened by ONC in the name of the Customer upon creation of the Contract and relating to the Services. 1.5 ‘Customer’ means a person, company, body corporate or other entity or association whatsoever or howsoever who’s Application Form is accepted by ONC and for whom ONC has opened a Network One Account. 1.6 ‘Contract’ means the contract governed by these terms and conditions made between ONC and the Customer created upon acceptance by ONC of the Customer’s Application Form and evidenced by the opening of a Network One Account for the Customer. 1.7 ‘ONC’ means Overline Network Consultants which expression shall, where the context so requires, include its successors and assigns and any Associated Company thereof. 1.8 ‘ONC Access Equipment’ means call routing apparatus supplied by ONC. 1.9 ‘ONC Network One’ means the telecommunications reconciliation and billing system ONC runs which operates on least cost routing or CPS software. 1.10 ‘Discount’ means the amount at which any of the Services are provided by ONC to the Customer during the Contract at less than the full rate. The amount of such discount, having been supplied in writing to the Customer, and/or inserted on the Application Form prior to any of the Services commencing as Discount Services. 1.11 ‘Discount Services’ means any Services provided by ONC to the Customer from time to time and not charged for by ONC from time to time or charged at a Discount. 1.12 ‘Least Cost Routing Software or CPS’ means software installed on a telephone system or telephone exchange which automatically enables the routing of calls via different telephone operators. 1.13 ‘Minimum Term’ means the minimum duration of this Contract, which unless otherwise expressly stated on the Application form shall be 12 months or in the case of Network One Commitment Plan Customers this contract shall be for either 36, 60 or 84 month from the date the Customer first starts to receive the Services. 1.14 ‘Services’ means supplying and routing the Customer’s telecommunications including without limitation all calls, voice, fax, data and mobiles over the ONC (Network One) Network under the terms of the Contract. Services shall be deemed to include Discount Services where appropriate. 1.15 ‘Services Literature’ means ONC’s literature specific to the Services and other associated services existing from time to time. 1.16 ‘User’ means the Customer and any individual or company permitted by the Customer to use the Services.

2.THE SERVICES 2.1 a)The Customer shall complete, sign and return to ONC an Application Form prior to ONC agreeing to provide the Services. b)Where the Customer has Least Cost Routing Software available for use at its premises, ONC will, if necessary, and at its sole discretion, reprogram it in order to provide the Services. c)Where the Customer does not have Least Cost Routing Software available for use at its premises, ONC will, if necessary, and at its sole discretion, install and connect the Customer to ONC Access Equipment in order to provide the Services. d)ONC shall use all the reasonable care and skill of a competent telecommunications provider to provide the customer with the Services throughout the term of the Contract. e)ONC shall be at liberty, where necessary, to improve, update or upgrade the Services or alter the provision of the Services without any notice to the Customer. f)ONC do not supply telephone line rentals/products on their own, these are only supplied in conjunction with telephone call charges. g)ONC will not be held responsible for the inability to transfer or take over incompatible lines or services that cannot be transferred to their telephone network ‘Network One’. h)When the customers’ existing services are transferred from their existing service provider to ONC, a ‘like for- like’ order is used.
This order transfers ALL line services to us, which will be billed by ONC to the customer in accordance with our current service tariffs. The customer must specify in writing in advance of these orders being raised if they do not want certain line services transferred and therefore billed. There may be certain services that the customers’ existing service provider does not charge for but ONC does & vice versa. 2.2 a)The Services and the ONC (Network One) Network will only be used in accordance with the Contract. b)Only the Customer and Users shall use the Services and the ONC (Network One) Network and no other person shall be suffered or permitted to use the same. c)Upon the termination of the Contract: (d)No attempt shall be made to make calls via the Services or otherwise to use the ONC (Network One) Network and; (ii)Payments for services are in accordance with and subject to Condition 5. e)The Services Literature and any other instructions regarding the use of the Services and the ONC (Network One) Network may be notified to the Customer by ONC from time to time and shall be complied with promptly and such literature and instructions shall be deemed to form part of the Contract. 2.3 The Customer agrees that at all times during the term of the Contract it shall: a)Provide access to all appropriate sites for any Authorised Persons during the Customer’s normal working hours and allow the removal, installation and maintenance of ONC Access Equipment: b)Keep its telecommunications equipment including without limitation the ONC Access Equipment in good working order and ensure that the equipment complies with all applicable standards and approvals so as to enable ONC to provide the Services: c)Only use and connect those telephones, ducting, cables, sockets and other equipment to the ONC (Network One) Network that have been approved in advance by ONC in writing and comply with all the relevant legislation relating to the use of such equipment: d)Provide all reasonable assistance required by ONC to enable it to provide the Services: e)Inform ONC by one month’s prior notice in writing of any premises relocation or change of telephone number(s) on which the Services are registered: f)Provide a safe working environment for Authorised Persons working on the Customer’s premises: g)Indemnify ONC fully against all losses, liabilities, costs (including without limitation legal costs) and expenses which ONC may incur as a result of any breach of the Customer’s obligations under the Contract or misuse of the Services or the ONC (Network One) Network: h)Pay ONC (at its then current published rates) for all call out visits required from ONC where ONC determines that (i) the problem with the Services or the ONC (Network One) Network is not the fault of ONC or the ONC Access Equipment or (ii) the ONC Access Equipment has been damaged by the Customer. 2.4 The Customer undertakes to ONC to ensure that the Services and the ONC (Network One) Network are not used: a)For the transmission of any material which is intended to be a hoax call to emergency services or is of a defamatory, offensive, abusive, obscene or menacing character; or b)Fraudulently or in connection with a criminal offence; or c)Otherwise in a manner which constitutes a violation or infringement of the rights of any other party; d)Otherwise than for the purpose of a telecommunications system. 2.5 The customer undertakes that they are responsible for the content and usage of non-geographic and premium rate telephone number/services obtained via ONC and agree to be bound by the rules governing these numbers/services, as laid down by the regulator ‘Phone Pay Plus’ in their Code Of Compliance For Information Providers.

3. MOBILE SERVICES ADDITIONAL CONDITIONS 3.1 a) Tariff You hereby acknowledge and agree that ONC are to supply the Services as per the Tariff’s specified on the contract for the full contractual term, a minimum being a 24month period. All charges, outside of the contractual tariff / and or package which include but are not limited to, Data Bolt On’s and Tariff inclusive minutes and services, which exceed the agreed limit or those specified, shall be charged at Overline’s standards rates. All of these charges can be found on the website: www.overline.com
b)Mobile Inactivity Policy Mobile networks determine their commercial offerings to their MVNO’s assuming adequate usage of their end user customers SIMs/ handsets. To protect their/our ability to offer competitive tariffs & equipment to these end user customers via the mobile networks, we reserve the right to apply a charge to the end user customer equivalent to but not exceeding any ‘claw back’ of commissions made by the mobile network(s), where voice calls do not represent adequate business usage. There must be a reasonable level of genuine and regular outbound call usage for each customer connection. A handset must make at least 10 minutes of outbound calls per month (or SMS/GPRS usage of equivalent value, i.e. £1+), over a rolling three month period, to be considered ‘active’ at the time it is assessed. We and the end user customer agree to be bound by these conditions. c)Tariff (Bundled Services) Where you take any bundled service you agree to pay for all chargeable items which are excluded from or exceed the allowance of the bundle. Charges relating to Excess Data outside of a bundle or tariff will be charged up to £2.50 per MB. d)Finance and Credit; You hereby consent to and shall procure that your owners, directors, officers and assigns, consent to ONC carrying out searches with credit reference agencies prior or during the contract term, relating to the credit worthiness of your Company and/or your owners, directors, officers and assigns. That you undertake to supply or procure the supply of all information requested for a credit search with a credit reference agency, who will add to your records and/or those records of your directors, officers and assigns details of the searches and these will be seen by other organisations that make searches. Depending on the results of these credit checking processes it may be deemed necessary to request a deposit on the account or a director’s guarantee to ensure there is adequate security for any potential credit risk. e)It is agreed that where ONC approaches a finance provider to arrange finance for the purchase of Equipment then ONC acts as an agent for the Customer and not for the finance provider. 3.2 Other Mobile Services a)Once you are connected, we will provide you with access to our Services. The Services will include Premium Services, provided you ask for them and we approve, and may also include Age Restricted Services, provided you are 18 or over and you do not show or send any content from the Age Restricted Services to anyone under 18. b)You will also be able to upload and send your own content using the Services. You grant us or our network provider, a royalty free, perpetual and worldwide licence to store, transmit or otherwise deal with any content you upload on the Services. c)Change or withdraw some, or part, of the Services from time to time. This may be because of changing technologies, obsolescence, new or different product features, changing content providers or the need to remove, replace or modify content. d)Also determine how Services are presented and delivered to the Handset or are otherwise made available to you. We can change the way they are presented, delivered or otherwise made available to you at any time. 3.3 Limitation of Services; We will always try to make Services available to you. However, Services are only available within our coverage area (which comprises a video service area and a voice & picture area within the UK). Within this, there may be areas where you do not have access to all Services or where coverage is otherwise limited or unavailable. 3.4 Disruption to Services; There may be situations when Services are not continuously available or the quality is affected and so we cannot guarantee continuous fault-free service. For instance: a)When we or our network provider need to perform upgrading, maintenance or other work on the network or Services; b)When you move outside our video service area whilst you are on a call (in this case calls may not be maintained); c)When you are in areas not covered by our network. In these cases Services rely on other operators’ networks where we have no control; and d)because of other factors outside our control, such as the features or functionality of your Handset, regulatory requirements, lack of capacity, interruptions to services from other suppliers, faults in other communication networks, the weather or radio interference caused by hills, tunnels or other physical obstructions. 3.5 What you will do in return Secure your PIN, Passwords and SIM
a)ONC owns the SIM and it remains our property at all times, you must ensure that you keep the SIM safe and secure whilst it is in your possession and you must ensure that you are able to return it to us, if required to do so by us at any time, as set out in these terms. There will be a charge for any replacement SIM, unless, it is defective through faulty design or workmanship. b)You must keep all PINs and passwords secure and confidential. You are also responsible for the security of your handset and must ensure that you keep it secure (refer to the handset manufacturer’s user guide for details of how to keep your handset secure). c)You should immediately change your PIN or password if you become aware that someone is accessing Services on your account without your permission. 3.6 Responsible use of Services You may only use Services: a)As laid out in this agreement; and b)For your own personal use. This means you must not resell or commercially exploit any of the Services or content. c)You must not use Services, the SIM or phone number or allow anyone else to use Services, the SIM or phone number for illegal or improper uses. For example: d)For fraudulent, criminal or other illegal activity; e)In any way which breaches another person’s rights, including copyright or other intellectual property rights; f)To copy, store, modify, publish or distribute Services or content (including ringtones), except where we give you permission; g)To download, send or upload content of an excessive size, quantity or frequency. h)In any way which breaches any security or other safeguards or in any other way this harms or interferes with our network, the networks or systems of others or Services; i)to falsify or delete any author attributions, legal or other proper notices or proprietary designation or labels of the origin or source of software or other content contained in a file that you upload; and j)To use or provide to others any directory or details about customers. k)You must always co-operate with us and follow our reasonable instructions to ensure the proper use and security of the Services and your account. You must only use handsets authorised by us for Connection to our network and also comply with all relevant legislation relating to their use. l)We may publish an acceptable use policy which provides more detail about the rules for use of certain Services in order to ensure that use of Services is not excessive, to combat fraud and where Services we may introduce require certain rules to ensure they can be enjoyed by our customers. If we publish a policy, we will let you know – such a policy may be amended from time to time. 3.7 Responsible use of Messaging and Storage Services While using the Messaging Services, you must not send or upload: a)Anything that is copyright protected, unless you have permission; b)Unsolicited bulk or commercial communications or other unauthorised communications, or knowingly send any viruses; or c)Anything that is obscene, offensive, abusive, defamatory, menacing, harassing, threatening or is unlawful in any other way. d)We may put limits on the use of certain Services, such as Messaging Services or Storage Services. For example, we may limit the size of messages or storage space. e)While we have no obligation to monitor the Messaging Services or Storage Services, if you exceed our use limits set out in our fair use policy, or we are made aware of any issues with your use of these Services, we reserve the right to remove or refuse to send or store content on your behalf. 3.8 Responsible use of Age Restricted Services If you are under 18, you are not permitted to access our Age Restricted Services (if any). If you are 18 or over and you access the Age Restricted Services, you must not show or send content from the Age Restricted Services to anyone under 18. You must also ensure that you have deactivated any access to Age Restricted Services if you let anyone under 18 uses your Handset. 3.9 Responsible use of Services outside the UK If you use Services from a country outside the UK, your use of the Services may be subject to laws and regulations that apply in that other country. We are not liable for your failure to comply with those laws or regulations. 3.10 Our Rights – Intellectual Property All rights, including copyright in Services and their content, belong to us, our network provider, or our licensed source, such as a content provider. We and they reserve all our and their rights. 3.11 Suspension of Services
a)We may turn off your Messaging Services if they are inactive for an extended period of time – we will let you know before this happens. If we do turn off your Messaging Services we will have no obligation to maintain any of the content in your Messaging Services, or to forward any unopened or unsent messages to you, or anyone else. b)If we suspend any or all of your Services, you will still be able to make emergency calls (unless they have been suspended at the request of the emergency services). c)If your services are suspended, we may agree to re-connect you if you ask us to do so and there may be a re-connection charge for this. 3.12 Liability – Limits on our liability All of our obligations to you relating to Services are set out in your agreement. If you wish to make any variations to this agreement or rely on any other term, you must obtain our agreement to the variation or term in writing. We and our network operator are not liable for any loss of income, business or profits, or for any loss or corruption of data in connection with the use of Services. We and our network operator are not liable for any loss or damage that was not reasonably foreseeable when you entered into the agreement. Nothing in this agreement removes or limits our liability for fraud, for death or personal injury caused by our negligence or for any liability which can’t be limited or excluded by applicable law. If you are a consumer, the terms of this agreement will not affect any of your statutory rights which you have, which cannot be excluded by this agreement. For more information on your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. 3.13 Services – Area where we have no responsibility; We will try to ensure the accuracy, quality and timely delivery of Services. However: a)We and our network operator accept no responsibility for any use of, or reliance on, Services or their content, or for any disruptions to, or any failures or delays in, Services. This includes, without limitation, any alert Services or virus detection Services; and b)We and our network operator do not make any representations as to the accuracy, comprehensiveness, completeness, quality, currency, error-free nature, compatibility, security or fitness for purpose of Services or their content. They are provided to you on an ‘as is’ basis; and c)(We and our network operator are not providing you with advice of any kind (including without limitation investment or medical advice). Where Services contain investment information, we do not make invitations or offer inducements to enter into any investment agreements. We and our network operator will not be liable: d)For any loss you may incur as a result of someone using your PINs or passwords, with, or without, your knowledge; or e)If we or they cannot carry out our duties, or provide Services, because of something beyond our control. f)Others’ content and services – Areas where we have no responsibility. You may be able to use Services: g)To upload, email or transmit content using Services; and h)To access content which is branded or provided by others, and to acquire goods and services from others; where we provide you with such access, all we do is transmit the content to you and we do not prepare or exercise control over the content, goods or services. We and our network operator are not responsible or liable in any way for, and do not endorse, any of this content, goods or services. 3.14 Privacy Notice and Your Information This will apply even after this agreement has ended. a)We may pass and share your organisation’s information and user’s personal information to our network provider, other communications service providers and network operators for the detection and prevention of theft and fraud, and to carry out any activities or disclosures to comply with any regulatory, government or legal requirement. b)If you use Services from a country outside the UK it may be necessary to transfer your information to that country. If that country is outside of the EEA, the treatment of your personal information may be subject to laws and regulations applying in that country and which may not protect your information to the same standards applying in the UK and the EEA. c)You must keep any passwords and PIN numbers relating to your account and the Services safe and secure. You must not share them with anyone else. If you find or suspect that anyone else knows your passwords or PIN numbers, or can guess them, you must contact us immediately and ask us to change them. This is your responsibility.
3.15 Other terms a)This agreement is governed by English law unless you live in Scotland in which case, it will be governed by Scottish Law. Each of us agrees to only bring legal actions about this agreement in a UK court. b)If you, or we or our network provider delay, or do not take action to enforce our respective rights under this agreement, this does not stop you, or us or them, from taking action later. c)If any of the terms in this agreement are not valid or legally enforceable, the other terms will not be affected. We may replace any item that is not legally effective with a similar term that is. d)We may assign or transfer our rights and obligations under your agreement to a party who agrees to continue complying with our obligations under this agreement, provided that your rights under the agreement or any guarantees given by us to you are not affected. No other person (other than our assignee, if any) may benefit from this agreement. e)In exceptional circumstances, a government authority may order the reallocation or change of phone numbers, in which case we may have to change your phone number for Services. f)You confirm that you have full contractual capacity to agree to the agreement. 3.16 Third Party Rights a)This agreement is entered into by us for the benefit of us and our network provider. b)For the purposes of the Contracts (Rights of Third Parties) Act 1999 it is intended that our network provider, Gamma Telecom Ltd will have the right to enforce any rights conferred on it under this agreement and to that extent Gamma Telecom Ltd will have the same rights against you as would be available if they were a party to this agreement. 3.17 GSM Gateways and VoIP You shall not connect any GSM Gateway to the network for illegal purposes including the unlawful provision of electronic communication services (as defined in the Communications Act 2003) to a third party or which is not compliant with any relevant laws. You shall not use the Services for the purposes of Voice-over-Internet-Protocol service or similar service, unless otherwise agreed in writing by us. 3.18 On Net calls (free minutes) ONC offer 2,000 free of charge pence per minute calls for the following variants ONLY: i.ONC SIP to ONC Mobile ii.ONC CPS (Landline) to ONC Mobile iii.ONC Mobile to ONC SIP iv.ONC Mobile to ONC CPS (Landline) v.ONC Mobile to ONC Mobile a)There is a minimum 10p set up charge for each on net call b)Standard pence-per-minute rates apply after on-net minutes are used c)Pence-per-minute rates will apply at all times if you are a PAYU customer (Pay as you use)

4.ONC’S RIGHTS 4.1 ONC shall be entitled to alter any access or authorisation number or method of accessing the Services from time to time and may reprogram the Customer’s equipment as a result. If ONC is prevented from an aggregate of 45 days or more from providing network services or otherwise carrying out its obligations as a result of any delay, refusal, restriction or default by the customer, then the customer shall be deemed to have cancelled the contract and the terms of clause 7.5 shall apply. 4.2 ONC may suspend, disconnect or terminate the Services to the Customer at its sole discretion including but not limited to the following:a)In the interests of the quality of the Services or the ONC (Network One) Network; b)If any credit limit agreed between ONC and the Customer from time to time is exceeded; c)If any term of the Contract is breached (including, without limitation, in the event of a failure to make any payment or provide any deposit required to be made or provided under the Contract); d)In order to comply with an order, instruction or request of any government, emergency service organisation or other competent authority; or
e)If fraud or attempted fraud is suspected by ONC (in its reasonable opinion) in connection with the use of the Services or the ONC (Network One) Network. f)If in ONC’s reasonable opinion it suspects the Customer is offering to resell the Services to any third party, ONC may collect and store data and information about the Customer and its use of the Services and provide this information to (i) Companies affiliated with ONC including without limitation any Associated Company and (ii) third parties. 4.3 ONC may review and change the conditions (including the charges) at any time throughout the duration of this agreement. ONC will publish the details of the updated conditions on the ONC website www.overline.com a minimum of two weeks prior to the changes coming into effect. 4.4 ONC reserves the right within its absolute discretion to reconnect and disconnected services, however, a reconnection charge of one hundred and twenty five pounds per line or channel (£125) will be debited/charged to the customer. 4.5 ONC is entering into this agreement principally due to the anticipated monthly customer network services and call charges that will be generated. If at any time whilst this agreement remains in force, the customers total of network services and call charges falls beneath 75% of the anticipated monthly levels (other than circumstances beyond your reasonable control), the customer will be regarded as having committed a material breach in which case clause 5:13 a & b will apply. 4.6 ARPU Calculations & Claw backs A minimum ARPU requirement of £25 per CLI per month is applicable on all connections for the minimum term of this agreement. The calculation is done across the eligible connections and includes Line rentals + bolt-ons
fees. Each quarter a clawback process is initiated to determine if the requirements are met. The preceding three months revenue is measured across the eligible connections (Actual Revenue) and compared against the spend requirement of 3 x£ 25X # eligible connections (Target revenue). For example if 50 connections were added in the quarter, this would be 3x25x50=£3750. A performance ratio is then calculated to determine how much of the spend requirement was achieved. For example if the actual 3 month revenue was measured as £2652, the performance ratio would be £2652/£3750= ~70%. Where the customer fails to meet the Minimum Revenue Commitment, ONC will apply a charge equal to the difference between the actual spend achieved by the customer on that connection and the Minimum Revenue Commitment on a monthly basis. 4.7 Investment Subsidy When you sign an agreement/contract with ONC, we make an investment in your account (which may be by way of discounting your equipment & giving you a technology fund) so that you don’t have to pay for equipment up front. This fund may not be used to provide a cash bonus or be refunded directly to the customer for any reason other than the intended purchase of mobile hardware, which must be sourced directly from ONC. We call this investment “subsidy”. In return for providing this investment, we expect you to stay with us for the entire minimum term of the agreement & spend the minimum amount of money with us, as described in clause 4.6 ARPU Calculations & Claw backs If you want to end your agreement/contract before this time is up or before you have spent the minimum amount of money, we will take back a proportion of our investment that we have made in your account in line with amount by which you have not hit your minimum spend or the period of time by which you have left early. We call this the “subsidy recovery charge”.

5. CHARGES AND PAYMENTS FOR THE SERVICES 5.1 All sums due to ONC under the Contract shall become due on the date of the relevant invoice and are payable within 5 days (including week-ends and bank holidays) of the date of the relevant invoice. 5.1a) All charges, outside of the contractual tariff / and or package which include but are not limited to, Data Bolt On’s and Tariff inclusive minutes and services, which exceed the agreed limit or those specified, shall be charged at Overline’s standards rates. All of these charges can be found on the website: www.overline.com 5.2 All customers charges must be paid monthly in advance via ONC’s direct debit system in all cases. ONC reserve the right to charge an additional fee of £10 per month for non-direct debit customer payments. Payments can be made by credit or debit card, in such cases a processing fee of up to £5.00 for debit cards and up to 5% for credit card transactions will be applied in all cases 5.3 In the event of any error or omission in an ONC invoice for any period, ONC may issue a corrective invoice at a later date, but no later than sixty months after the relevant invoice date. 5.3a ONC shall investigate with all good faith any allegation of manifest error in an account and shall inform you of the outcome of such investigation. Any refund or any charges wrongly debited to you shall be made only where ONC accepts manifest error and only be backdated by 3 months. This will be paid by way of credit to your next ONC Invoice. 5.4 If the Customer fails to make any payment within the 5 day period following the date of the relevant invoice, without prejudice to its other rights hereunder, ONC shall have the right to require the Customer to pay all sums due on demand. ONC reserve the right that if these overdue sums fail to be paid immediately the customers services be restricted without further notification and this restriction not to be lifted until all overdue sums are settled in full, which will also include a de-restriction charge of ten pounds (£10) per line or channel and will be debited/charged to the customer.
5.4a ONC reserve the right to restrict all services with ONC, should any part of an invoice not be paid in full within 5 days of the invoice date. ONC will not accept part payment of an invoice to avoid restriction of any services. 5.5 Time of payment of all sums due to ONC under the Contract shall be of the essence. 5.6 Without prejudice to ONC’s rights to treat the non-payment as a material breach of the Contract, ONC reserves the right to charge interest on outstanding amounts from the due date until payment is received in full at a 5% per annum above the Bank Of Scotland plc base lending rate as current from time to time whether before or after judgement. Interest shall continue to accrue and on a day today basis from and including the date for payment under Condition 5.1 5.7 ONC reserves the right to charge for administrative costs incurred by ONC in pursuing late payers. 5.8 ONC reserves the right to set a minimum call charge on any call type and to vary this at any time at their absolute discretion. 5.9 ONC reserves the right to apply a charge of £25 per number for administrative costs relating to the supply of porting authorisation codes. 5.10 All sums due to ONC under the Contract are subject to Value Added Tax (“VAT”), and any other applicable taxes, levies or charges which may from time to time be introduced. 5.11 The Customer shall be liable for all usage charges (data, calls & Messaging) arising from use of the ONC mobile network up until the following scenario: a)ONC have been notified of any handset/SIM that has been Lost or Stolen, this restriction can take up to 24hours and the monthly rentals will continue to be billed as per the contract b)ONC have received and confirmed a request to stop or cancel a SIM/Handset. In the event that ONC have provided a PAC code, the customer shall be charged ONC standard rates available to view on our website www.overline.com until the connections have ported to an alternative network. If this is prior to the minimum contractual term, early termination fees will apply. (Please see section 7) 5.12 Details of the Contract and the conduct of the Network One Account will be registered with a licensed Credit Reference Agency. Information thus registered may be used to help make credit decisions or, fraud prevention or the tracing of debtors. 5.13a: In the event of the contract being terminated by either ONC, the customer or by the customer obtaining any services from a third party which are competitive with or substantially similar to the Services during the minimum term or cancelling all or any part or their services prior to the end of the minimum term of the agreement, the Customer accepts that ONC shall be entitled to invoice the Customer in advance and as a lump sum for each month of the remainder of the Minimum Term, an amount equal to either: a)The average of the monthly amounts invoiced by ONC to the Customer prior to the breach by the Customer; or b)The actual amount payable by the Customer for the Services during such month (whichever is the higher) This relates to all network line rentals, call charges & services supplied to the customer. 5.13b: In the event of the Customer terminating the contract prior to the services going live ONC will invoice an amount equal to 30 percent of the total rental over the contractual term. 5.14 In conjunction with clause 5.2, if any payment is not made on the due date the client will be responsible for all reasonable cost incurred in the recovery of any outstanding balance (including the employment of a debt collection agency and all potential legal costs). Debt collection charges will be levied against the value of the outstanding debt at the prevailing rates: between £100.00 and £2,000.00 a charge will be levied of 18%, between £2001 & £5,000.00 will be charged at 10%, between £5,001.00 & £15,000.00 will be charged at 8%, any balance above £15,001 will be charged at 6%. Any debt for collection outside of the United Kingdom (England, Scotland, Wales, and Northern Ireland) will be subject to a further additional charge imposed by the International agencies contracted to act on the behalf of the debt collection agency. 5.15 ONC reserves the right to apply a charge of up to £10 for itemisation of the customer’s monthly network invoice in paper format.

6.ONC ACCESS EQUIPMENT 6.1 It is deemed that title to any equipment shall remain with ONC until full payment has been received, for the contract monthly rentals, up until the end of the minimum term. Whilst the ONC mobile equipment is on the Customer’s premises, the Customer shall ensure that it is kept safe and secure and is not interfered with by any person. 6.2 Should the customer terminate the contract prior to the end of the minimum term, all equipment will be invoiced for the full value at time of purchase, and payment will be due by return.

7.TERMINATION 7.1 The Contract may be terminated by either ONC to the Customer at any time by 90 days written notice in writing to the other
(including week-ends and bank holidays) PROVIDED THAT such notice does not expire prior to the expiration of the Minimum Term. 7.1a) The contract may be terminated by ONC in the event the customer fails to make payment as stated in section 5. In the event the contract is terminated by ONC for any reason, clause 5.19 will apply. 7.2 Should the contract terminate prior to the mobile services going live or prior to the end of the minimum term, Clause 5.13 will apply; the Customer accepts that ONC shall be entitled to invoice the Customer in advance and as a lump sum for each month of the remainder of the Minimum Term an amount equal to either:
a)The average of the monthly amounts invoiced by ONC to the Customer prior to the breach by the Customer; or b)The actual amount payable by the Customer for the Services during such month (whichever is the higher) This relates to all line rentals, call charges & services supplied to the customer. 7.3 If neither ONC nor the Customer provide notice to terminate in accordance with Condition 7.1 the Client and ONC agree that the Contract shall automatically be renewed for a further Minimum Term of twelve months and will continue to renew in this manner for further minimum periods of twelve months until the contract is cancelled in accordance with condition 7.1. 7.4. In the event of the customer moving to a new telecommunications supplier after the initial minimum term contract, if the transfer dates exceed the 90 days’ notice period in accordance with condition 7.1 the contract shall automatically be renewed for a further minimum term of 12 months 7.5 ONC (without prejudice to its other rights) may terminate the Contract forthwith in the event that; a)The Customer fails to make any payment when it becomes due to ONC or shall default in due performance or observance of any obligation under the Contract or any other contract with ONC or an Associated Company and (in the case of remedial breach) fails to remedy the breach within a reasonable time specified by ONC in its written notice so to do; or b)an interim order is made, or a voluntary arrangement approved, or if a petition for a bankruptcy order is presented or a bankruptcy order is made against the Customer or if any circumstances arise which entitle the court or a creditor to appoint a receiver, administrative receiver or administrator or to present a winding-up petition or make a winding-up order. 7.6 The terms of this Contract shall continue to bind the parties here to such extent and for so long as may be necessary to give effect to the rights and obligations embodied in it including without limitation Conditions 2.2, & 2.3. 7.7 If the Contract is terminated by either party hereto, the Customer shall; a)Pay to ONC all arrears of charges together with any interest payable under the Contract up to the date of termination; b)Return to ONC all equipment owned or provided by ONC and/or allow ONC access forthwith to the Customer’s premises for the removal of any ONC Access Equipment; i)Undertake and comply with the provisions of Condition 2.3; and ii)Cease being provided the Services and have no right to use the same.

8. CONFIDENTIALITY 8.1 The Customer and any User, shall at all times, keep confidential the terms of this Contract and all matters relating to the Services, and shall not disclose the same to any third party without the prior written consent of ONC. 8.2 The confidentiality obligations set out in Condition 8.1 shall survive the termination of the Contract.

9.LIMITATION OF LIABILITY 9.1 The following provisions set out ONC’s entire liability (including any liability for the acts and omissions of its directors, officers, employees, agents or sub-contractors) to the Customer in respect of: (a)Any breach of its contractual obligations arising under this Contract; and (b)Any representation statement or tortuous act or omission including negligence arising under or in connection with this Contract. AND THE CUSTOMER’S ATTENTION IS IN PARTICULAR DRAWN TO THE PROVISIONS OF THIS CONDITION 9. 9.2 Any act or omission on the part of ONC or their directors, officers, employee’s agents or sub-contractors falling within Condition 9.1 shall for the purposes of this Condition 8 be known as an “Event of Default”. 9.2.a There is no compensation scheme and any other costs incurred will not be considered in any request should ONC/BT Openreach or our mobile operator fail to meet any SLA. 9.2.b In the event of ONC/BT Openreach not meeting the SLA’s set against the Customers telephone line care level in relation to a provision of a telephone line or fault, ONC & or BT Openreach may provide a credit limited to a % of the customers line rental (The faulty one) and dependant on how many days the line is down for. Exclusions to this are MBORCS (Matters beyond ONC/BT Openreach’s reasonable control) & also are dependent on the level of care that the customer has on their telephone line. 9.3 ONC’s liability to the Customer for the tort of deceit and for death or injury resulting from their own or that of their directors, officers’, employees’, agents’ or subcontractors’ negligence shall not be limited.
9.4 Subject to the provisions of condition 9.3, ONC’s entire liability in respect of any event of default shall be limited to damages not exceeding the sums paid by the customer to ONC for the services pursuant to this agreement in the preceding twelve month period in the case of a single event of default and twice the sums paid by the customer to ONC for the services pursuant to this agreement in the preceding twelve month period in the case of all events of default or series of connected events of default occurring in any twelve month period. 9.5 Subject to condition 9.3, ONC shall not be liable to the Customer in respect of any Event of Default for loss of profits, goodwill, contracts, opportunity or any other type of special, indirect or consequential loss whatsoever or howsoever even if such loss was reasonably foreseeable or ONC had been advised of the possibility of the Customer incurring the same. 9.6 If a number of Events of Default give rise substantially to the same loss then they shall be regarded as giving rise to only one claim under the Contract. 9.7 Except in the case of an Event of Default arising under Condition 9.3, ONC shall have no liability to the Customer in respect of any Event of Default unless the Customer shall have served notice of the same upon ONC within six months of the date the Customer became aware of the circumstances giving rise to the Event of Default or the date when it ought reasonably to have become so aware. 9.8 ONC shall not be responsible for complying with statutory regulations, or by local by-laws, or the fulfilment of any special regulations affecting the Customer. 9.9 Save as set out in Condition 9.3, ONC shall have no liability under this Contract of the acts and omissions of other public telecommunication operators or the breakdown total or partial of the ONC (Network One) Network or any other network. 9.10 The extent that all or any part of the Services are faulty, unavailable or interrupted the Customers sole and exclusive remedy shall be to be compensation in accordance with compensation schemes that may be introduced from time to time by ONC. ONC do not have compensation schemes in place however, we will look into individual cases based upon their own merits. 9.11 ONC shall not be liable for faults in the Customer’s telecommunications equipment which result in ONC being unable to provide the Services. 9.12 Dates and terms for provisions of the Services shall be estimates only and no liability shall accrue to ONC for failure to meet any such dates or times. ONC will not be held responsible for any loss due to programming errors or omissions made by any Authorised Person. 9.13 In the event of any failure in the Services, ONC shall not be liable to the Customer for any charges incurred by the Customer should it direct its telecommunication traffic to another carrier. 9.14 ONC reserves the right not to provide the Services due to any technical limitation in the Customer’s telephone system, telephone change or ONC Access Equipment. 9.15 The obligations set out in this Condition 9 as to limitations of liability shall remain in full force and effect notwithstanding the expiration or any termination of this Contract for any reason whatsoever.

10.DEPOSIT 10.1 ONC may at any time before or after the provision of the Services require payment by the Customer in a manner specified by ONC of a sum to be held by way of a deposit as and against any charges arising from use of the Services by the Customer and ONC shall be entitled to offset such deposit against any sums due under this Contract from time to time including interest due or owing to ONC pursuant to Condition 5.6. 10.2 Any deposit held by ONC will not accrue interest whatsoever although any deposit (or part thereof) which is held by ONC for over one year and which is subsequently repaid to the Customer may, at ONC’s discretion, attract interest at an amount determined by ONC.

11.ASSIGNMENT The Customer shall not assign, transfer, sub-contract, delegate all or any of its rights and obligations hereunder to an associated company or other person.

12.FORCE MAJEURE Neither ONC or the Customer shall be liable to the other for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control including without limitation any act of God, inclement weather, failure or short age of power supply, flood, drought, lightning or fire, strike, lock-out, trade dispute or labour disturbance, the act or omission of Government, highway authorities, public telecommunication operators or other competent authority, war, military operations, or not, difficulty, delay or failure in manufacture, production or supply by third parties of the Services or any part thereof.

13. NO WAIVER Failure by either ONC or the Customer to exercise or enforce any right conferred by this Contract shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof or of any other right on any later occasion.

14. ENTIRE CONTRACT The Contract represents the entire understanding between the parties in relation to the subject matter of the Contract and supersedes all other agreements and representations made by either party whether oral or written.

15. SERVICE OF NOTICE 15.1 Any notice or invoice or other document which may be given under this Contract shall be in writing and shall be deemed to have been duly given if left or sent by post (whether by letter, or, where the parties agree, by magnetic tape or any other form), telex or facsimile transmission (subject to the sender’s machine producing confirmation that all pages have been sent) or, where the parties expressly agree, by electronic mail to the registered office of the party to be served or any other address notified by the party to be served to the other party in writing as an address to which notices, invoices and other documents may be sent. 15.2 Any notice sent by first class post shall be deemed to have been received two business days after posting. Any notice sent by telex, fax or electronic mail shall be deemed to have been received on the day of its receipt by the addressee.

16. GENERAL 16.1 Reference to any statute or statutory provision includes a reference to that statute or statutory provision as from time to time amended, extended or re-enacted, with or without amendment. 16.2 Unless there is something inconsistent in the subject or context, words denoting the singular number only include the plural and vice versa; words denoting one gender only include the other genders. 16.3 Unless the context otherwise requires, a reference to a Condition is to a condition or the Contract. 16.4 The headings in the Contract are inserted for convenience only and do not affect its interpretation. 16.5 If any provision of the Contract is held invalid, illegal or unenforceable for any reason, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if the Contract had been entered into with the invalid provision eliminated. 16.6 A person who is not a party to this Contract has no right under the Contracts (Rights of Third parties) Act 1999 to enforce any provisions of this Contract.

17. GOVERNING LAW The Contract shall be governed, construed and interpreted in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts as regards any claim, matter or dispute arising out of or relating to the Contract or any document entered into pursuant to the Contract.

1. CONTRACT DEFINITION 1.1 ‘Application Form’ means the application order form relating to the provision of the Services in the form provided by ONC from time to time incorporating these terms and conditions. 1.2‘Associated Company’ means an employee or subcontractor of ONC. 1.3 ‘Authorised Person’ means an employee or subcontractor of ONC. 1.4 ‘Network One Commitment Plan’ means the account opened by ONC in the name of the Customer upon creation of the Contract and relating to the Services. 1.5 ‘Customer’ means a person, company, body corporate or other entity or association whatsoever or howsoever who’s Application Form is accepted by ONC and for whom ONC has opened a Network One Account. 1.6 ‘Contract’ means thecontract governed by these terms and conditions made between ONC and the Customer created upon acceptance by ONC of the Customer’s Application Form and evidenced by the opening of a Network One Account for the Customer. 1.7 ‘ONC’ means Overline Network Consultants which expression shall, where the context so requires, include its successors and assigns and any Associated Company thereof. 1.8 ‘ONC Access Equipment’ means call routing apparatus supplied by ONC. 1.9 ‘ONC Network One’ means the telecommunications reconciliation and billing system ONC runs which operates on least cost routing or CPS software. 1.10 ‘Discount’ means the amount at which any of the Services are provided by ONC to the Customer during the Contract at less than the full rate. The amount of such discount having been supplied in writing to the customer and/or inserted on the Application Form prior to any of the Services commencing as Discount Services 1.11 ‘Discount Services’ means any Services provided by ONC to the Customer from time to time and not charged for by ONC from time to time or charged at a Discount. 1.12 ‘Least Cost Routing Software or CPS’ means software installed on a telephone system or telephone exchange which automatically enables the routing of calls via different telephone operators. 1.13 ‘Minimum Term’ means the minimum duration of this Contract, which unless otherwise expressly stated on the Application form shall be 12 months or in the case of Network One Commitment Plan Customers this contract shall be for either 36,60or 84 month from the date the Customer first starts to receive the Services. 1.14 ‘Services’ means supplying and routing the Customer’s telecommunications including without limitation all calls, voice, fax, data and mobiles over the ONC (Network One)Network under the terms of the Contract. Services shall be deemed to include Discount Services where appropriate. 1.15 ‘Services Literature’ means ONC’s literature specific to the Services and other associated services existing from time to time. 1.16 ‘User’ means the Customer and any individual or company permitted by the Customer to use the Services.
2.THE SERVICES 2.1 a)The Customer shall complete, sign and return to ONC an Application Form prior to ONC agreeing to provide the Services. b)Where the Customer has Least Cost Routing Software available for use at its premises, ONC will, if necessary, and at its sole discretion, reprogram it in order to provide the Services. c)Where the Customer does not have Least Cost Routing Software available for use at its premises, ONC will, if necessary, and at its sole discretion, install and connect the Customer to ONC Access Equipment in order to provide the Services. d)ONC shall use all the reasonable care and skill of a competent telecommunications provider to provide the customer with the Services throughout the term of the Contract. e)ONC shall be at liberty, where necessary, to improve, update or upgrade the Services or alter the provision of the Services without any notice to the Customer. f)ONC do not supply telephone line rentals/products on their own, these are only supplied in conjunction with telephone call charges. g)ONC will not be held responsible for the inability to transfer or take over incompatible lines or services that cannot be transferred to their telephone network ‘Network One’.
h)When the customers’ existing services are transferred from their existing service provider to ONC, a ‘like for-like’ order is used. This order transfers ALL line services to us,which will be billed by ONCto the customer in accordance with our current service tariffs.The customer must specify in writing in advance of these orders being raised if they do not want certain line services transferred and therefore billed. There may be certain services that the customers’ existing service providerdoes not charge for but ONCdoes & vice versa. 2.2 a)The terms and condition of 4:19 shall apply b)The Services and the ONC (Network One) Network will only be used in accordance with the Contract. c)Only the Customer andUsers shall use the Services and the ONC (Network One) Network and no other person shall be suffered or permitted to use the same. d)Upon the termination of the Contract: e)No attempt shall be made to make calls via the Services or otherwise to use the ONC (Network One) Network and; (i)Payments for services are in accordance with and subject to Condition 5. f)The Services Literature and any other instructions regarding the use of the Services and the ONC (Network One) Network may be notified to the Customer by ONC from time to time and shall be complied with promptly and such literature and instructions shall be deemed to form part of the Contract. 2.3 The Customer agrees that at all times during the term of the Contract it shall: a)Provide accessto all appropriate sites for any Authorised Persons during the Customer’s normal working hours and allow the removal, installation and maintenance of ONC Access Equipment: b)Keep its telecommunications equipment including without limitation the ONC Access Equipment in good working order and ensure that the equipment complies with all applicable standards and approvals so as to enable ONC to provide the Services: c)Only use and connect those telephones, ducting, cables, sockets and other equipment to the ONC (Network One) Network that have been approved in advance by ONC in writing and comply with all the relevant legislation relating to the use of such equipment: d)Provide all reasonable assistance required by ONC to enable it to provide the Services: e)Inform ONC by one month’s prior notice in writing of any premises relocation or change of telephone number(s) on which the Services are registered: f)Provide a safe working environment for Authorised Persons working on the Customer’s premises: g)Indemnify ONC fully against all losses, liabilities, costs (including without limitation legal costs) and expenses which ONC may incur as a result of any breach of the Customer’s obligations under the Contract or misuse of the Services or the ONC (Network One) Network: h)Pay ONC (at its then current published rates) for all call out visits required from ONC where ONC determines that (i) the problem with the Services or the ONC (Network One) Network is not the fault of ONC or the ONC Access Equipment or (ii) the ONC Access Equipment has been damaged by the Customer. 2.4 The Customer undertakes to ONC to ensure that the Services and the ONC (Network One) Network are not used: a)For the transmission of any material which is intended to be a hoax call to emergency services or is of a defamatory, offensive, abusive, obscene or menacing character; or b)Fraudulently or in connection with a criminal offence; or c)Otherwise in a manner which constitutes a violation or infringement of the rights of any other party; d)Otherwise than for the purpose of a telecommunications system. 2.5 The customer undertakes that they are responsible for the content and usage of non-geographic and premiumrate telephone number/services obtained via ONC and agree to be bound by the rulesgoverning thesenumbers/services, as laid down by the regulator ‘Phone Pay Plus’ in their Code Of Compliance For InformationProviders. 3.ONC’S RIGHTS 3.1 ONC shall be entitled to alter any access or authorisation number or method of accessing the Services fromtime to time and may reprogram the Customer’s equipment as a result. If ONC is prevented from an aggregate of 45 days or more from providing
network services or otherwise carrying out its obligations as a result of any delay, refusal, restriction or default by the customer, then the customer shall be deemed to have cancelled the contract and the terms of section 7shall apply. 3.2 ONC may suspend, disconnect or terminate the Services to the Customer at its sole discretion including but not limited to the following:a)In the interests of the quality of the Services or the ONC (Network One) Network; b)If any credit limit agreed between ONC and the Customer from time to time is exceeded; c)If any term of the Contract is breached (including, without limitation, in the event of a failure to make anypayment or provide any deposit required to be made or provided under the Contract); d)In order to comply with an order, instruction or request of any government, emergency service organisation or other competent authority; or e)If fraud or attempted fraud is suspected by ONC (in its reasonable opinion) in connection with the use of the Services or the ONC (Network One) Network. f)If in ONC’s reasonable opinion it suspects the Customer is offering to resell the Services to any third party, ONC may collect and store data and information about the Customer and its use of the Services and provide this information to (i) Companies affiliated with ONC including without limitation any Associated Company and (ii) third parties. 3.3 ONC may review and change the conditions (including the charges) at any time throughout the duration of this agreement. ONC will publish the details of the updated conditions on the ONC website www.overline.com a minimum of two weeks prior to the changes coming into effect. 3.4 ONC reserves the right within its absolute discretion to reconnect and disconnected services, however, a reconnection charge of one hundred and twenty five pounds per line or channel (£125) will be debited/charged to the customer. 3.5 ONC is entering into this agreement principally due to the anticipated monthly customer network services and call charges that will be generated. If at any time whilst this agreement remains in force, the customers total of network services and call charges falls beneath 75% of the anticipated monthly levels (other thancircumstances beyond your reasonablecontrol), the customer will be regarded as having committed amaterialbreach in which case clause 5.19a & b will apply. 4. CHARGES AND PAYMENTS FOR THE SERVICES 4.1 All sums due to ONC under the Contract shall become due on the date of the relevant invoice and are payable within 5 days (including week-ends and bank holidays) of the date of the relevant invoice. 4.1a All charges, outside of the contractual tariff / and or package which include but are not limited to, Data Bolt On’s and Tariff inclusive minutes and services, which exceed the agreed limit or those specified, shall be charged at Overline’s standards rates. All of these charges can be found on the website: www.overline.com . Charges relating to Excess Data outside of a bundle or tariff will be charged up to £2.50 per MB. 4.2 All customers charges must be paid monthly in advance via ONC’s direct debit system in all cases. ONC reserve the right to charge an additional fee of £10 per month for non-direct debit customer payments. Payments can be made by credit or debit card, in such cases a processing fee of up to £5.00 for debit cards and up to 5% for credit card transactions will be applied in all cases 4.3 In the event of any error or omission in an ONC invoice for any period, ONC may issue a corrective invoice at a later date, but no later than sixty months after the relevant invoice date. 4.3a ONC shall investigate with all good faith any allegation of manifest error in an account and shall inform you of the outcome of such investigation. Any refund or any charges wrongly debited to you shall be made only where ONC accepts manifest error and only be backdated by 3 months. This will be paid by way of credit to your next ONC Invoice. 4.4 If the Customer fails to make any payment within the 5 day period following the date of the relevant invoice, without prejudice to its other rights hereunder, ONC shall have the right to require the Customer to pay all sums due on demand. ONC reserve the right that if these overdue sums fail to be paid immediately the customers services be restricted without further notification and this restriction not to be lifted until all overdue sums are settled in full, which will also include a de-restriction charge of ten pounds (£10) per line or channel and will be debited/charged to the customer. 4.4a ONC reserve the right to restrict all services with ONC, should any part of an invoice not be paid in full within 5 days of the invoice date. ONC will not accept part payment of an invoice to avoid restriction of any services. 4.5 Time of payment of all sums due to ONC under the Contract shall be of the essence. 4.6 Without prejudice to ONC’s rights to treat the non-payment as a material breach of the Contract, ONC reserves the right to charge interest on outstanding amounts from the due date until payment is received in full at a 5% per annum above the Bank Of Scotland PLC base lending rate as current from time to time whether before or after judgement. Interest shall continue to accrue and on a day today basis from and including the date for payment under Condition 4.20 4.7 ONC reserves the right to charge for administrative costs incurred by ONC in pursuing late payers. 4.8 ONC reserves the right to set a minimum call charge on any call type and to vary this at any time at their absolute discretion 4.8 ONC reserves the right to set a minimum call charge on any call type and to vary this at any time at their absolute discretion.
4.9 ONC reserves the right to apply a charge of £25 per number for administrative costs relating to the supply of porting authorisation codes. 4.10 All sums due to ONC under the Contract are subject to Value Added Tax (“VAT”), and any other applicable taxes, levies or charges which may from time to time be introduced. 4.11 The Customer shall be liable from all charges arising from use of the Services by any person utilising the Customer’s registered Services telephone number(s) (with or without Customer’s authorisation, i.e.: fraudulent calls or telephone hacking instances). 4.12 In the event and as a result of a customer reporting a fault, if ONC have cause to instruct/request Openreach to attend the customers site to investigate the said fault and no line fault is found or it is found to be the customers own equipment that has caused the fault or damaged caused by the customer, premises or a third party, ONC reserve the right to charge the customer a minimum charge of £150.00, for each event and/or per hour. 4.13 Should the customer use a prefix that causes their telephone calls to be routed via any other network carrier other that ONC’s preferred choice; the customer will be charged at a higher rate than ONC standard tariffs. 4.14 In the event of an ONC or Openreach engineer’s appointment being booked with the customer, should the customer not be present or not attending the appointment, ONC reserve the right to charge the customer a minimum charge of £136.50, for each event. 4.15 The customer accepts that ONC’s monthly Call Package rental charges are in addition to and entirely separate to our standard line rental, service or call charges, which they will be billed for in addition. Any unused minutes within these Call Packages in a calendar month, cannot be rolled over into the following month(s) or accrued in any way. 4.16 In relation to ONC’s landline mobile call Packages, these only relate to the four major mobile networks, which are Vodafone, O2, T Mobile and Orange. 4.17 In relation to ONC’s SIP Lines & Services the total number of calls per channel from an endpoint shall not exceed 5,000 minutes per month to 01/02/03 terminations and/or 2,000 minutes per month to UK mobiles. Any IPDC (Internet Protocol Direct Connection/SIP trunk) endpoints that exceed this aggregate amount will be subject to a per minute price for the total volume of calls generated from that endpoint according to the existing ONC standard IP rate call rates. In addition calls to numbers beginning 03 shall not exceed 15% of the total calls on that channel. For example; 10 channels will have an allowance of 10 x 5000 calls = 50,000 per month to 01/02/03 terminations and 10 x 2000 calls = 20,000 per month to UK mobiles. If that endpoint generated 50,001 01/02/03 minutes and/or 20,001 UK mobile minutes in a single month, then all minutes (50,001 and/or 20,001) would be subject to the standard per minute price for that month. Any unused minutes will not be rolled into the next month. 5.18 Details of the Contract and the conduct of the Network One Account will be registered with a licensed Credit Reference Agency. Information thus registered may be used to help make credit decisions or, fraud prevention or the tracing of debtors. 4.18 Details of the Contract and the conduct of the Network One Account will be registered with a licensed Credit Reference Agency. Information thus registered may be used to help make credit decisions or, fraud prevention or the tracing of debtors. 4.19 In the event of the contract being terminated by either ONC, the customer or by the customer obtaining any services from a third party which are competitive with or substantially similar to the Services during the minimum term or cancelling all or any part or their services prior to the end of the minimum term of the agreement, the Customer accepts that ONC shall be entitled to invoice the Customer in advance and as a lump sum for each month of the remainder of the Minimum Term, an amount equal to either: a)The average of themonthly amounts invoiced by ONC to the Customer prior to the breach by the Customer; this is calculated as follows; Call RevenueAverage sum of the past 12 months call revenue x the amount of months remaining on the contract Line ServicesProfit of services x the number of months remaining on the contract Using the figures from point 3 for Call revenue and point 2 for Line services, we then combine the two to get the total cancellation fee. The cancellation fee is solely representative ofthe actual profit lost byONC Or b)The actual amount payable by the Customer for the Services during such month (whichever is the higher) This relates to all network line rentals, call charges & services supplied to the customer. 4.20 In conjunction withclause 5.2, if any payment is not made on the due date the client will be responsible for all reasonable cost incurred in the recovery of any outstanding balance (including the employment of a debt collection agency and all potential legal costs). Debt collection charges will be levied against the value of the outstanding debt at the prevailing rates: between £100.00 and £2000.00 a charge will be levied of 18%, between £2001 & £5000.00 will be charged at 10%, between £5001.00 & £15000.00 will be charged at8%, any balance above £15001 will be charged at 6%. Any debt for collection outside of the United Kingdom (England,
Scotland, Wales, and Northern Ireland) will be subject to a further additional charge imposed by the International agencies contracted to act on the behalf of the debt collection agency. 4.21 ONC reserves the right to apply a charge of up to £10 for itemisation of the customer’s monthly network invoice in paper format. 5.ONC ACCESS EQUIPMENT 5.1 The Customer shall provide without charge or cost to ONC appropriate equipment space, ducting, environment and continuous stable electrical power to install and maintain the ONC Access Equipment at its premises and to enable ONC to provide the Services. 5.2 It is deemed that title to any ONC Access Equipment shall remain with ONC and whilst the ONC Access Equipment is on the Customer’s premises, the Customer shall ensure that it is kept safe and secure and is not interfered with by any person. 5.3 Upon termination of the Contract, the Customer will ensure that ONC is allowed prompt access to all relevant premises to remove the ONC Access Equipment. 6.TERMINATION 6.1 The Contract may be terminated by either ONC to the Customer at any time by 90 days written notice in writing to the other (including week-ends and bank holidays) PROVIDED THAT such notice does not expire prior to the expiration of the Minimum Term. 6.1a The contract may be terminated by ONC in the event the customer fails to make payment in accordance with section 4. In the event the contract is terminated by ONC for any reason, clause 4.19 will apply. 6.2 If neither ONC nor the Customer provide notice to terminate in accordance with Condition 6.1 the Client and ONC agree that the Contract shall automatically be renewed for a further Minimum Term of twelve months and will continue to renew in this manner for further minimum periods of twelve months until the contract is cancelled in accordance with condition 6.1. 6.2.a In the event of the customer moving to a new telecommunications supplier after the initial minimum term contract, if the transfer dates exceed the 90 days’ notice period in accordance with condition 6.1 the contract shall automatically be renewed for a further minimum term of 12 months 6.3 ONC (without prejudice to its other rights) may terminate the Contract forthwith in the event that; a)The Customer fails to make any payment when it becomes due to ONC or shall default in due performance or observance of any obligation under the Contract or any other contract with ONC or an AssociatedCompany and (in the case of remedial breach) fails to remedy the breach within a reasonable time specifiedby ONC in its written notice so to do; or b)an interim order is made, or a voluntaryarrangement approved, or if a petition for a bankruptcy order ispresented or a bankruptcy order is made against the Customer or if any circumstances arise which entitle the court or a creditor to appoint a receiver, administrative receiver or administrator or to present a winding-uppetition or make a winding-up order. 6.4 The terms of this Contract shall continue to bind the parties here to such extent and for so long as may be necessary to give effect to the rights and obligations embodied in it including without limitation Conditions 2.2,& 2.3. 6.5 If the Contract is terminated by either party hereto, the Customer shall; a)Pay to ONC all arrears of charges together with any interest payable under the Contract up to the date of termination; b)Return toONC all equipment owned or provided by ONC and/or allow ONC access forthwith to the Customer’s premises for the removal of any ONC Access Equipment; i)Undertake and comply with the provisions of Condition 2.2 & 2.3; and ii)Cease being provided the Services and have no right to use the same. 7.CONFIDENTIALITY 7.1 The Customer and any user,shall at all times,keep confidential the terms of this Contract and all mattersrelating to the Services, and shall not disclose the same to any third party withoutthe prior written consent ofONC. 7.2 The confidentiality obligations set out in Condition 7.1 shall survive the termination of the Contract. 8.LIMITATION OF LIABILITY 8.1 The following provisions set out ONC’s entire liability (including any liability for the acts and omissions of itsdirectors, officers, employees, agents or sub-contractors) to the Customer in respect of: (a)Any breach of its contractual obligations arising under this Contract; and (b)Any representation statement or tortuous act or omission including negligence arising under or inconnection with this Contract. AND THE CUSTOMER’S ATTENTION IS IN PARTICULAR DRAWN TO THE PROVISIONS OF THIS CONDITION 8. 8.2 Any act or omission on the part of ONC or their directors, officers, employee’s agents or sub-contractorsfalling within Condition 8.1 shall for the purposes of this Condition 8 be known as an “Event of Default”.
a)There is no compensation scheme and any other costs incurred will not be considered in any request should ONC/BT Openreach or our mobile operator fail to meet any SLA. b)In the event of ONC/BT Openreach not meeting the SLA’s set against the Customers telephone line care level in relation to a provision of a telephone line or fault, ONC& or BT Openreach may provide acreditlimited to a % of the customers line rental (The faulty one) and dependant on how many days the line isdown for. Exclusions to this areMBORCS (Matters beyond ONC/BT Openreach’s reasonable control) & alsoare dependent on the level of care that the customer has on their telephone line. 8.3 ONC’s liability to the Customer for the tort of deceit and for death or injury resulting from their own or that of their directors, officers’, employees’, agents’ or subcontractors’ negligence shall not be limited. 8.4 Subjectto the provisions of condition 8.3, ONC’s entire liability in respect of any event of default shall be limited to damages not exceeding the sums paid by the customer to ONC for the services pursuant to this agreement in the preceding twelve month period in the case of a single event of default and twice the sumspaid by the customer to ONC for the services pursuant to this agreement in the preceding twelve monthperiod in the case of all events of default or series of connected events of default occurring in any twelvemonth period. 8.5 Subject to condition 8.3, ONC shall not be liable to the Customer in respect of any Event of Default for loss of profits, goodwill, contracts, opportunity or any other type of special, indirect or consequential loss whatsoever or howsoever even if such loss was reasonably foreseeable or ONC had been advised of thepossibility of the Customer incurring the same. 8.6 If a number of Events of Default give rise substantially to the same loss then they shall be regarded as givingrise to only one claim under the Contract. 8.7 Except in the case of an Event of Default arising under Condition 8.3, ONC shall have no liability to the Customer in respect of any Eventof Default unless the Customer shall have served notice of the same upon ONC within six months of the datethe Customer became aware of the circumstances giving rise to the Event of Default or the date when it ought reasonably to have become so aware. 8.8 ONC shall not be responsible for complying with statutoryregulations, or by local by-laws, or the fulfilment ofany special regulations affecting the Customer. 8.9 Save as set out in Condition 8.3, ONC shall have no liability under this Contract of the acts and omissions ofother public telecommunication operators or the breakdown total or partial of the ONC (Network One)Network or any other network. 8.10 The extent that all or any part of the Services are faulty, unavailable or interrupted the Customers sole and exclusive remedy shall be to be compensation inaccordance with compensation schemes that may beintroduced from time to time by ONC. ONC do not have compensation schemes in place however, we willlook into individual cases based upon their own merits. 8.11 ONC shall not be liable for faults in the Customer’s telecommunications equipment which result in ONC being unable to provide the Services. 8.12 Dates and terms for provisions of the Services shall be estimates only and no liability shall accrue to ONC for failure to meet any such dates or times. ONCwill not be held responsible for any loss due to programming errors or omissions made by any Authorised Person. 8.13 In the event of any failure in the Services, ONC shall not be liable to the Customer for any charges incurred by the Customer should it direct its telecommunication traffic to another carrier. 8.14 ONC reserves the right not to provide the Services due to any technical limitation in the Customer’s telephone system, telephone change or ONC Access Equipment. 8.15 The obligations set out in thisCondition 8as to limitations of liability shall remain in full force and effect notwithstanding the expiration or any termination of this Contract for any reason whatsoever. 9.DEPOSIT 9.1 ONC may at any time before or after the provision of the Servicesrequire payment by the Customer in a manner specified by ONC of a sum to be held by way of a deposit as and against any charges arising from use of the Services by the Customer and ONC shall be entitled to offset such deposit against any sums due under this Contract from time to time including interest due or owing to ONC pursuant to Condition 4.20. 9.2 Any deposit held by ONC will not accrue interest whatsoever although any deposit (or part thereof) which is held by ONC for over one year and which issubsequently repaid to the Customer may, at ONC’s discretion, attract interest at an amount determined by ONC. 9.3 You hereby consent to and shall procure that your owners, directors, officers and assigns, consent to, ONC
carrying out searches with creditreference agencies prior or during the contract term, relating to the credit worthiness of your Company and/or your owners, directors, officers and assigns and you undertake to supply or procure the supply of all information requested for a credit search with a credit reference agency, who will add to your records and/or those records of your directors, officers and assigns details of the searches and these will be seen by other organisations that make searches. Depending on the results of these credit checking processes it may be deemed necessary to request a deposit on the account or a director’s guarantee to ensure there is adequate security for any potential credit risk 10.ASSIGNMENT The Customer shall not assign, transfer, sub-contract, delegate all orany of its rights and obligations hereunder to an associated company or other person. 11.FORCE MAJEURE Neither ONC or the Customer shall be liable to the other for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control including without limitation any act of God, inclement weather, failure or short age of power supply, flood, drought, lightning or fire, strike, lock-out, trade dispute or labour disturbance, the act or omission of Government, highway authorities, public telecommunication operators or other competent authority, war, military operations, or not, difficulty, delay or failure in manufacture, production or supply by third parties of the Services or any part thereof. 12.NO WAIVER Failure by either ONC or the Customer to exercise or enforce any right conferred by this Contract shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof or of any other right on any later occasion. 13.ENTIRE CONTRACT The Contract represents the entire understanding between the parties in relation to the subject matter of the Contract and supersedes all other agreements and representations made by either party whether oral or written. 14.SERVICE OFNOTICE 14.1 Any notice or invoice or other document which may be given under this Contract shall be in writing and shall be deemed to have been duly given if left or sent by post (whether by letter, or, where the parties agree, by magnetic tape or any other form), telex or facsimile transmission (subject to the sender’s machine producing confirmation that all pages have been sent) or, where the parties expressly agree, by electronic mail to the registered office of the party to be served or any other address notified by the party to be served to the other party in writing as an address to which notices, invoices and other documents may be sent. 14.2 Any notice sent by first class post shall be deemed to have been received two business days after posting. Any notice sent by telex, fax or electronic mail shall be deemed to have been received on the day of its receipt by the addressee. 15.GENERAL 15.1 Reference to any statute or statutory provision includes a reference to that statute or statutory provision as from time to time amended, extended or re-enacted, with or without amendment. 15.2 Unless there is something inconsistent in the subject or context, words denoting the singular number only include the plural and vice versa; words denoting one gender only include the other genders. 15.3 Unless the context otherwise requires, a reference to a Condition is to a condition or the Contract. 15.4 The headings in the Contract are inserted for convenience only and do not affect its interpretation. 15.5 If anyprovision of the Contract is held invalid, illegal or unenforceable for any reason, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if the Contract had been entered into with the invalid provision eliminated. 15.6 A person who is not a party to this Contract has no right under the Contracts (Rights of Third parties) Act 1999 to enforce any provisions of this Contract. 16.GOVERNING LAW The Contract shall be governed, construed and interpreted in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts as regards any claim, matter or dispute arising out of or relating to the Contract or any document entered into pursuant to the Contract. 17. A connection charge of 2p per call may apply.

Offer 1: New Network Customers only: 250 Local & National minutes per month, free for 3 months. OR 100 *UK Mobile minutes per month, free for 3 months. Terms: 1. The above packages are provided separately, you can either have one bundle or the other. Not both. 2. *UK Mobile calls based upon O2, Orange, T Mobile & Vodafone only 3. Based upon a 36 month contract only 4. Any unused minutes are not rolled over 5. ppm rates after minutes used will be at 2ppm for Local & National & 8ppm for mobiles 6. Based upon a minimum of x2 lines being on the Overline Network 7. FOC 3 month offering will start from a full month (1st) i.e. Telephone line comes over to Overline on 15.08.2013, FOC period will start 1st September and end 30th November 2013. Chargeable calls from 15th to 30th August 2013, then after 30th November 2013. 8. Overline’s standard Telephone Network Terms & Conditions still apply

Offer 2: New Broadband Customers only (Fibre HW): Fibre HW Broadband 100GB Download up to 80mb Upload up to 20mb 2-1 Contention £9.99 for the first 3 months Free Connection Free Router £48 per month thereafter Terms: 1. New connections only 2. Fibre HW (100GB) only 3. Based upon a 24 month contract only 4. Fair Usage Policy applies 5. Overline’s standard Broadband Terms and Conditions still apply

Offer 3: Migrating your existing broadband to Overline’s HW WBC broadband: 100GB Download up to 8mb Upload up to 448Kb 5-1 Contention £9.99 for the first 3 months £25.99 per month thereafter Terms: 1. WBC Network only (This does not cover IPSC networks) 2. Based upon a 24 month contract only 3. Migrations from another broadband supplier to Overline only (Mac code required) 4. Fair Usage Policy applies 5. On the rare occasion that your router is not compatible, i.e. BT home hub or Virgin Super home hub, we can supply a TP Link Router for a one off charge of £50 6. Overline’s standard Broadband Terms and Conditions still apply

Offer 4: New Broadband Customers only (HW WBC): Brand new connections to Overlines HW WBC Only network 100GB Download up to 8mb Upload up to 448Kb 5-1 Contention £14.99 for the first 3 months £25.99 per month thereafter Free Connection Free Router Terms: 1. WBC Network only (This does not cover IPSC networks) 2. Based upon a 24 month contract only 3. Brand new connections only 4. Fair Usage Policy applies 5. Overline’s standard Broadband Terms and Conditions still apply

Offer 5: Overline HW WBC Customer upgrading to HW Fibre 100GB: Existing HW WBC customers only upgrading to HW Fibre 100GB Only 100GB Download up to 80mb Upload up to 20mb 2-1 Contention £57.00 per month Free Upgrade fee Free Router Terms: 1. WBC Network only (This does not cover IPSC networks) 2. Based upon a 12 month contract only 3. Fair Usage Policy applies 4. Overline’s standard Broadband Terms and Conditions still appl

Overline Network Consultants Ltd Standard Terms and Conditions of Sale

1. Definitions In these conditions: 1.1 “Overline” means Overline Network Consultants Limited and any successor in title. 1.2 The “customer” means any individual or group of individuals, partnership or company purchasing goods or services supplied by Overline. 1.3 The “supplier” means any supplier of goods or services to Overline 1.4 The “network provider” means the organisation that carries calls to and from the customer and/or provides other network services to the customer. 1.5 The “installation address” means the address for delivery and installation of the equipment stated on the equipment order. 1.6 “equipment” includes hardware and software supplied by Overline.

2 General 2.1 These terms and conditions of sale shall apply to all transactions between Overline and the customer and shall prevail over any purchase terms and conditions of the customer and any correspondence unless specifically varied in writing and signed by an authorised officer at Overline. 2.2 No time or indulgence granted to the customer by Overline, nor any relaxation of these terms and conditions, nor any failure to exercise any of its powers or partial exercise of them by Overline should constitute a variation or waiver of these terms and conditions. 2.3 Where there are two or more parties as customer they are liable individually and together. 2.4 The headings to these terms and conditions are for ease of reference only and do not affect their interpretation. All descriptions drawings and specifications in brochures or other advertising material are for general information only and do not form part of any contract unless expressly included. 2.5 We may change the terms and conditions of the agreement (or any document comprising part of the agreement, including the tariff for any service) at anytime on giving you fourteen (14) days notice. We will notify you of any changes on your monthly invoice and will post any changes or new terms and conditions on www.overline.com. You agree that if you continue to use the services following receipt of such notice you will be bound by the new/revised conditions. We reserve the right to pass on any increase in our cost for the services we provide you at any time by giving (14) fourteen days notice.

3. Quotations 3.1 Overlines quotations are valid for 20 days from date to date of issue unless otherwise stated. 3.2 Overline may cancel acceptance of an order within 45 days of a pre-installation survey. On cancellation Overline shall repay any customer deposit already paid and neither party shall be liable to the other of any further sums. A pre installation survey does not constitute any part of this agreement. 3.3 Overline shall have the right to pass on increases in manufactures and supplied Prices between order and delivery at cost. 3.4 Carriage will be charged to the customer as cost. 3.5 The customer is solely responsible for all chafes levied by the network customer.

4. Delivery inspection and installation
4.1 Delivery dates are quoted in good faith and take account of current lead times but are not guaranteed and Overline will not be responsible for delays or expenses arising from the acts of omission of others or matters outside its control. 4.2.1 Overline will deliver the equipment to the installation address 4.2.2 The customer will store the delivered equipment in a safe environment until installation and will be responsible for any damage caused. 4.2.3 The customer is responsible for checking that the installation is operating in accordance with the customer’s expectation of its capabilities before Overlines engineers leave the site. 4.2.4 If the customer has entered into a hire agreement relating to the equipment the customer will confirm its satisfaction with the equipment to the hire company immediately the hire company requests it or if later immediately the customer is satisfied. 4.3 If financing their equipment via leasing/fixed term rentals, the customer understands that Overline are NOT a finance or leasing house and therefore ALL leasing/fixed term rental contracts are placed with a third part leasing company. Overline reserve the right to vary these companies as it sees fit. 4.4 In all other cases: 4.4.1 Overline will deliver the equipment to the customer at Overlines premises or if expressly agreed, at an address in England, Wales or Scotland, specified by the customer at the customers cost. 4.4.2 Overline accepts no liability for damage or shortages unless both the carrier and Overline are notified within 5 days or delivery; and the customer has retained the packaging and any documentation for inspection; and, in the end of the goods not having been checked by the customer on delivery, the carriers receipt is marked “unexamined”. 4.5 The customer shall at all times provide access to Overline, its employees or agents for the fulfilment of Overlines obligations. 4.6 The customer shall at its own cost obtain all way leaves, permission and right of access necessary for the performance or Overlines obligations. 4.7 If Overline is unreasonably prevented from carrying out its obligations Overline may make an additional charge to the customer to cover the loss so incurred. 4.8 Overline will not be liable for the failure by the network provider to properly carry out any works or for delay in the provision of any such works or for the quality of workmanship of the network provider’s engineers or for any consequential loss as a result of any such works. 4.9 Unless otherwise agreed in writing the customer is responsible for providing a safe working environment which complies with any statuary provision for the time being in force. Suitable lighting, heating and power supplies are to be made available. 4.10 Overline will carry out installations in accordance with any mandatory standards and in accordance with the recommendations of the equipment manufacturer. Where deviations from non-mandatory requirements are made at the customer’s request, the customer assumes responsibly for any consequences of these deviations. 4.11 Overline may subcontract the whole or any part of the installation work to suitable qualified companies of individuals. 4.12 No returns of goods will be accepted by Overline unless agreed in advance. 4.13 If Overline is prevented for an aggregate of 45 days or more from installing equipment of otherwise carrying out its obligations as a result of any delay, refusal, restriction or default by the
customer, then the customer shall be deemed to have cancelled the order and the terms of clause 5.11 shall apply.

5. Payment 5.1 All customers charges must be paid monthly in advance via ONC’s direct debit System in all cases. ONC reserve the right to charge an additional fee of £10 per month for non-direct debit customer payments. Payments can be made by credit or debit card, in such cases a processing fee of up to £5.00 for debit cards and up to 5% for credit card transaction will be applied in all cases. 5.2 Payment for all consultation fees must be made within 5 days of the date of Overlines Invoice. 5.3 Overline may require the payment of a deposit upon acceptance of the customer order. 5.4 Subject to clauses 3.2 and 5.9 any customer deposits are nonrefundable unless otherwise stated. 5.5 Subject to condition 5.6 In the case of contracts requiring installation, the customer will settle Overlines account within 5 days of completion of the installation not withstanding any delays In commissioning the equipment into service. Where the work is completed in stages, Overline shall have the right to submit invoices to the customer for settlement as above, on completion of each stage of the contract or delivery of goods, for goods of services supplied. 5.7 Payments can be made by credit or debit cards, in such cases a processing fee of up to £5.00 for debit cards and up to 5% for credit card transactions will be applied in all cases. 5.8 In supply only contracts, the customer will settle Overlines account on receipt of Overlines invoice. 5.9 If any payment is not made on the due date the client will be responsible for all reasonable cost incurred in the recovery of any outstanding balance (including the employment of a debt collection agency and all potential legal costs). Debt collection charges will be levied against the value of the outstanding debt at the prevailing rates: between £100.00 and £2000.00 a charge will be levied of 18% between £2001.00 and £5000.00 will be charged at 10%, between £5001.00 and £15,000.00 will be charged at 8%, any balance about £15,001.00 will be charged at 6%. Any debt collection outside of the United kingdom (England, Scotland, Wales, and Northern Ireland) will be subject to a further additional charge imposed by the International agencies contracted to act on the behalf of the debt collection agency. 5.10 Overline will charge and invoice the customer for VAT at the rate applicable at the time of supply of the goods or services 5.11 No cancellation, suspension or variation of an order requested by a customer shall be valid unless agreed by Overline in writing, and in the case of cancellation before installation/activation of services shall be subject to a payment by the customer to Overline of compensation for expense incurred in connection with the order and for loss of profit amounting to 20% of the invoice/contract value of £500 whichever is greater 5.12 If any sums are not paid within 14 days of the due date the customer authorises Overline to have unrestricted access to its premises during the business house to remove all the equipment wiring and sockets, and will pay Overline the full contract price less any sums Overline receives in reselling the equipment. 5.13 The customer accepts that they are entering into a fixed term rental agreement for the equipment detailed on this service agreement and that at no time during the agreement or after the minimum term has elapsed do they own any of the equipment detailed. Upon the minimum term of
this rental agreement being completed by the customer, Overline may own title of the goods and the customer, at their own cost, shall be required to return within 7 days of the end of the rental period and all of the aforementioned equipment. If the customer fails to return the equipment within the 7 day period, Overline are entitled to invoice the customer for 40% of the original order value/turnover of the contract and automatically debit the amount from any direct debit mandate that may be set up in Overlines devour at the time.

6. Liability 6.1 Overline will accept liability for death or personal injury to person cause by negligence of Overline, its employees of agents, but Overline shall be under no liability for death or physical injury to persons resulting from other cause. 6.2 Overlines liability for any direct loss or damage to tangible property caused by the negligence of Overline, its employees of agents shall be limited to £500,000 and Overline shall be under no liability in contract or otherwise for any direct loss or damage to tangible property arising from any other cause then Overlines negligence. 6.3 Overline shall be under no liability whatsoever in respect of any indirect or consequential loss (including but not limited to any loss of profits, business or anticipated failing) of any nature whether or not such losses be caused, by the negligence of Overline, its employees or agents. 6.4 Overline undertake to use its reasonable endeavours to supply to the customer the goods or services ordered, but Overline shall not be liable to the customer for any loss occasioned by failure to supply goods or services ordered where the failure is caused by the unavailability of goods or services to Overline. 6.5 Overline shall investigate with all good faith any allegation of manifest error in an account and shall inform you of the outcome of such investigation. Any refund of any charges wrongly debited to you shall be made only where Overline accepts manifest error and only be backdated by 3 months. This will be paid by way of credit to your next following ONC invoice.

7 Warrenties 7.1 Save where Overline deals with the customer as a consumer as defined in the unfair contract terms act 1997 and because the circumstances of use are beyond the control of Overline no warranty of fitness for any particular purpose is given. 7.2 The purchaser must satisfy themselves that the equipment ordered will meet their requiremnts. Overline will provide equipment in full working order and suitable for its designed purpose provided that the equipment is used by the customer in manner intended by the manufacturer, it is not tampered with of modified without Overlines written approval or subjected to unusual physical or electrical stress, hazard, misuse of transportation. 7.3 Where a manufacturer’s warranty applies the customer agrees to be bound by the manufacturers warranty conditions and will liaise direct with the manufactures service agent. 7.4 The above conditions are in addition to and do not override any statury provisions which shall overrise these conditions where necessary.

8 Property and Risk 8.1 The equipment shall be at the customers own risk from the date of delivery to him or to any carrier or agent or servant acting on their behalf. 8.2 The equipment will remain the property of Overline until Overline has received payment in full.
8.3 Until property of the equipment passes to the customer in accordance with condition 8.2 the customer will hold the equipment on a fiduciary basis as Bailee for Overline and will hold the equipment separately from any other equipment of goods clearly identified as the property of Overline but the customer shall be entitled to use the equipment in the ordinary course of its business. 8.4 Until property in the equipment passes to the customer in accordance with condition Overline 8.2 shall be entited at any time to require the customer to deliver up the equipment to Overline and if the customer fails to do so forthwith to enter upon the premises of the customers in accordance with clause 5.10 and repossess the equipment. The customer shall not be entitled to pledge of in any way charge by way of security for any indebtness any of the equipment which remains the property of Overline.

9 Third party rights for the avoidance of doubt nothing in these conditions shall confer on any third party benefit or the right to enforce any term conditions.

10 Proper law of contract 10.1 Any contract entered into under these terms and conditions is subject to the law of England and Wales and will be subject to the jurisdiction of the English courts.